In Room Dining Manager

InterContinental; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Room Service Manager. This role requires overseeing the room service operations, ensuring excellent customer service, and managing staff effectively to enhance guest experience. The ideal candidate will possess strong leadership and communication skills, ensuring operations align with high standards of service.

Qualifications

• Experience in hotel operations, particularly in food and beverage.
• Strong leadership qualities and a drive for excellent customer service.
• Ability to manage multiple tasks and adapt to changing circumstances.

Responsibilities

• Manage the room service operation effectively and oversee service delivery.
• Conduct effective shift briefings to ensure team awareness of daily special activities.
• Handle guest complaints and ensure clean operation areas.

Skills

Leadership

Communication

Customer Service

Education

High School Diploma or equivalent

Hospitality Management Degree

Job description

• Effectively manage the room service operation by implementing the following:
• Oversee the service and correct where targets are not reached
• Enforce shift hand over procedures
• Enforce correct bill paying procedures
• Conduct effective shift briefings ensuring all colleagues are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products etc.
• Encourage and motivate colleagues to provide optimum service during all shifts
• Share recommendations and guest comments to Chef and Food & Beverage Director / Assistant Food & Beverage Manager to reflect current customer profile
• Manage special amenities and special events
• Anticipate market changes and review operations when necessary
• Manage customer database and utilise it effectively
• Actively pursue cost saving measures
• Recycle wherever possible
• Manage wage and beverage cost
• Maintain a well-organized stock control
• Analyze statistics and change your operations to reflect customer preferences
• Mix your own shift hours to ensure you know what is happening in your department at all times (i.e. nights, days, week-ends and during the week, break, lunch and evening shifts)
• Conduct monthly colleagues meeting to ensure all management projects, policies, new product, colleagues movements etc. are notified and documented. During this time, encourage comments and ideas from colleagues for the interest of the room service department
• Enforce cleanliness of Room Service area and kitchen equipment and maintenance
• Make conversation to guests during their order and find out their likes and dislikes as well as building rapport
• Maintain good relations with other members of Food and Beverage including Kitchen, Stewarding and Service Operations
• Actively participate in departmental training and give support and feedback
• Ensure sufficient operational equipment and linen
• Handle guests complaints professionally
• Report and document every single glitch in food and beverage immediately, to superiors, Executive Chef and other related Managers

Self-Management

• Comply with hotel rules and regulations and provisions contained in the employment handbook
• Comply with company grooming standards at all times to portray a professional image of self and the hotel
• Comply with time and attendance policies set by the hotel
• Actively participate in training and development programs and maximize opportunities for self-development
• Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety
• Familiarize yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the line manager
• Comply with the company s corporate code of conduct
• Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel)
• Perform all tasks as directed by the manager in pursuit of the achievement of business goals

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