Immigration Consultant, Business Mobility Services

Afaq - Warehouse Branch (Amazon); Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading global company, where you will play a crucial role in ensuring the optimal performance of IT infrastructure. As an IT Technician, you will provide first-class support, troubleshoot various operating systems, and work closely with diverse teams to enhance service delivery. This role offers a unique opportunity to influence IT operations and contribute to exciting projects while fostering a culture of innovation and customer-centricity. If you're passionate about technology and eager to make a significant impact, this is the perfect opportunity for you.

Qualifications

• 1+ years experience in IT support for Windows, Mac, or Linux.
• Proficient in troubleshooting integrated computer systems.

Responsibilities

• Install and maintain IT equipment ensuring optimal performance.
• Coordinate with vendors for asset management and support.

Skills

Windows Support

Mac Support

Linux Support

Troubleshooting

Customer Service

Education

IT Certifications (CompTIA A+, Network+, etc.)

Tools

Zebra Thermal Printers

Thin Clients

PCs

Scanners

Portable Handheld Terminals

Job description

DESCRIPTION

At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We are making history and the good news is we have only just begun.
This is your chance to make history.
As an IT Technician, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain infrastructure elements. You will represent the ‘face of IT’ to the Business and thrive in providing world-class service to our customers.

You will be a key part of a multinational, diverse team, delivering high-quality results and always seeking improvements.
Business Area: Operations – Fulfilment Centre and Logistics
The IT Operation team supports the IT Infrastructure at each Amazon site and provides IT support to our customer base.

What makes this team a great place to work?

• Day 1 opportunity – You will join a team responsible for what happens after the customer clicks “buy”.
• Opportunities for growth – You will have the opportunity to influence and shape the direction of our services.
• Exciting projects – Focus and develop expertise in areas of your interest.

What we are looking for:

Putting customers first, you will provide a 1st support service ensuring all IT equipment and infrastructure perform optimally and meet departmental KPIs and SLAs on your home site and remote sites supported by your team.

Key job responsibilities

The responsibilities include but are not limited to:

• Health & Safety: ownership and accountability, ensuring standards and compliance with Amazon policies.
• Installation, maintenance, and support of IT equipment.
• Asset and inventory management.
• Coordinate with third-party vendors and suppliers for asset management.
• Communicate technical issues clearly with contractors and external suppliers according to Amazon standards.
• Maximize IT equipment and infrastructure availability through continuous improvement and preventative maintenance.
• Support site and team projects and initiatives with technical input.
• Conduct end-user equipment trials and testing.
• Assist senior engineers as needed.
• Work in shifts and support occasional changes in working hours.

BASIC QUALIFICATIONS

• At least 1+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate environment.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.

PREFERRED QUALIFICATIONS

• Certifications such as CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS, or relevant industry certifications.
• Experience working in a dynamic environment with a focus on customer service.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If your country/region isn’t listed, contact your Recruiting Partner.