HR Operations Mgmt Assoc

Avaya Corporation; Saudi Arabia; Remote; SAR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking an HR Operations Associate to manage daily HR functions across the Middle East, Africa, and Turkey. This role offers the chance to engage with various HR operations, from processing transactions to supporting employees throughout their lifecycle. Ideal candidates will be Saudi nationals with an Engineering degree and a strong customer service orientation. Join a diverse team committed to excellence and problem-solving in a dynamic environment, where your contributions will help shape the future of HR services.

Qualifications

• 0-2 years of HR experience required, fresh graduates preferred.
• Administrative experience in HR Operations or support roles is essential.

Responsibilities

• Processing HR transactions and providing support throughout the employee lifecycle.
• Creating process documents and collaborating with HR partners.

Skills

HR Operations

Communication Skills

Problem-Solving

Customer Service Orientation

Education

Bachelor's or Master's in Engineering or Science

Tools

AI Chatbot

Ticketing System

Job description

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Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

Short Description

The HR Operations Associate plays a crucial role in managing daily HR operations for Avaya in the Middle East, Africa, and Turkey regions across all businesses. In this role, you will gain insights into many core day-to-day operational activities needed to run a dynamic Global HR Services organization.

Key Responsibilities:

· Processing HR transactions

· Working on an AI Chatbot and using the ticketing system to interact with employees

· Providing HR support for all queries from Hire to Retire, the employee lifecycle

· Creating Process Documents for the Middle East Region

· Collaborating with HR partners

· Process improvement

· Ensuring accuracy and timeliness

· Compliance and audit

· Collaborating across functions to resolve challenges and improve processes

ABOUT YOU

· Must Have Requirement- Need a Saudi National only.

· 0-2 years of related HR experience with an Engineering degree or equivalent, like a Bachelor's or Master of Science degree, is a must.

· For fresh graduates, hands-on experience through projects and internships will be preferred

· For experienced candidates - Administrative experience in HR Operations or any similar role, or an employee or customer support role, is required.

· Excellent communication skills, able to interact with all department leaders and business partners

· Ability to maintain the confidentiality and integrity of all employee data, ensuring all records and information remain secure

· Experience in an HR shared service environment will be a plus

· Strong customer service orientation with a commitment to exceeding expectations

· Proven ability to prioritize, multitask, and manage multiple deadlines effectively

· Team player with a willingness to assist wherever needed

· Ability to quickly learn and accurately complete complex processes

· Problem-solving skills, with the ability to troubleshoot issues independently or escalate when necessary

Experience

1 - 3 Years of Experience

Education

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).