HP service manager Administrative

1. System Administration & Maintenance

Install, configure, and upgrade HP Service Manager (HPSM).

Manage user access, roles, and permissions.

Perform system health checks and routine maintenance.

2. Configuration & Customization

Configure Service Manager modules (Incident, Change, Problem, Service Request, etc.).

Customize forms, workflows, business rules, and notifications.

Develop and maintain Service Level Agreements (SLAs) and automation rules.

3. Integration & Scripting

Integrate HPSM with other ITSM tools (e.g., ServiceNow, SCCM, LDAP, etc.).

Develop scripts using JavaScript, RAD, and Connect-It.

Manage Web Services (REST/SOAP) integrations.

4. Monitoring & Performance Tuning

Monitor application performance and optimize database queries.

Troubleshoot system issues and apply fixes or patches.

Work with infrastructure teams for server and database tuning.

5. Security & Compliance

Implement role-based access controls (RBAC) and security best practices.

Ensure compliance with IT policies, audits, and industry standards.

Apply patches and updates to fix vulnerabilities.

6. User Support & Training

Provide technical support for end-users and service desk teams.

Conduct training sessions for IT teams on HPSM features and best practices.

Document procedures, configurations, and troubleshooting guides.

7. Reporting & Analytics

Develop and maintain reports using HPSM reporting tools and dashboards.

Analyze trends in incidents, problems, and changes for process improvements.

Generate compliance and performance reports for management.