Housekeeping Supervisor (Saudi National)

RAFFLES; Makkah Al Mukarramah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading international hospitality company is seeking a Supervisor for their housekeeping team in Makkah, responsible for ensuring excellent service standards and leading staff operations. The ideal candidate will have hotel experience, strong leadership skills, and the ability to handle guest inquiries efficiently. Join this inclusive team that values growth, diversity, and the pursuit of excellence.

Qualifications

• Minimum 1 year experience in a supervisory role in hotel housekeeping.
• Proficient in English (verbal & written) essential.
• Proactive with a meticulous eye for detail.

Responsibilities

• Lead daily operations of the housekeeping department.
• Handle guest concerns promptly.
• Ensure service standards are followed by the staff.

Skills

Supervision

Organizational Skills

Communication Skills

Attention to Detail

Training Skills

Education

High school diploma or equivalent

Tools

Hotel Property Management Systems

Job description

Job Description

Summary of Responsibilities:

• Consistently offer professional, friendly, and engaging service.
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed.
• Handle guest concerns promptly, logging and notifying the appropriate departments.
• Participate actively in daily briefings, warm-up sessions, and department meetings.
• Ensure Room Attendants are informed daily about priorities in their sections.
• Follow departmental policies and procedures.
• Report necessary maintenance issues.
• Adhere to all safety and sanitation policies.
• Perform other duties as assigned.

Qualifications:

• Proficient in English (verbal & written) is essential.
• High school diploma or equivalent preferred.
• Minimum of 1 year experience in a supervisory role within a hotel housekeeping environment.
• Proven training skills.
• Experience with Hotel Property Management Systems, such as Micros-Fidelio, is desirable.
• Proactive with a meticulous eye for detail.
• Strong organizational, supervisory, and communication skills.
• Able to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Capable of working well under stressful, high-pressure situations.
• Effective at listening to, understanding, and clarifying concerns raised by coworkers and guests.
• Must perform duties with attention to detail, speed, accuracy, courtesy, cooperativeness, and work well with limited supervision.

Physical Aspects of Position:

• Constant standing and walking throughout shifts.
• Occasional lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, and lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

Join Accor and write your story. Together, we can imagine tomorrow's hospitality. Discover the life that awaits at Accor by visiting https://careers.accor.com. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS