Housekeeping Supervisor (Saudi National)

Accor Hotels; Makkah Al Mukarramah; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading hotel in Makkah is seeking a Housekeeping Supervisor to lead daily operations and ensure exceptional service standards. The ideal candidate will have supervisory experience, strong communication skills, and a commitment to detail. Join us to be part of a dynamic team in a prestigious environment.

Qualifications

• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment.
• Proven training skills and a meticulous eye for detail.

Responsibilities

• Lead and supervise the day-to-day operation of the department.
• Handle Guest concerns and ensure service standards are followed.
• Participate in daily briefings and department meetings.

Skills

English

Organizational Skills

Communication Skills

Supervisory Skills

Education

High school diploma or equivalent

Tools

Hotel Property Management System

Micros-Fidelio

Job description

Company Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job Description

Summary of Responsibilities:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

Qualifications:

• Proficient in English (verbal & written) essential
• High school diploma or equivalent preferred
• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Fidelio desirable
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS