Housekeeping Supervisor

Hyatt Hotels Corporation; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel chain in Riyadh is seeking a Housekeeping Supervisor to oversee daily operations, ensure cleanliness standards, and manage team activities. The ideal candidate has at least 2 years of experience in a supervisory role within the housekeeping department of a luxury or wellness resort. Strong communication skills and attention to detail are essential for ensuring guest satisfaction and maintaining high standards.

Qualifications

• Minimum 2 years of supervisory housekeeping experience in luxury or wellness resorts.
• Hospitality training or certification is a plus.
• Familiarity with property management systems is advantageous.

Responsibilities

• Oversee daily housekeeping operations and support team members.
• Conduct inspections to ensure cleanliness and maintenance standards.
• Respond to guest requests and complaints effectively.

Skills

Supervisory experience

Strong communication

Detail-oriented

Proficient in English

Education

High school diploma or equivalent

Tools

Housekeeping software

Job description

General Role

The Housekeeping Supervisor plays a key role in maintaining the exceptional cleanliness and presentation standards of Miraval the Red Sea.

This position oversees daily housekeeping operations, supports team members, and upholds the resort’s commitment to wellness, tranquility, and mindful luxury.

Key Responsibilities

Please note that the responsibilities outlined below are not exhaustive.

Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, guests, and colleagues.

As Housekeeping Supervisor, you will need to:

• Strategy and Planning
• Complete all housekeeping projects according to the timeline.
• Submit the training calendar and records to L&D on time.
• Conduct inventory as per plan.

Housekeeping Operations

• Supervise and coordinate daily housekeeping activities for guest rooms, public areas, spa, and back-of-house.
• Conduct inspections to ensure all areas meet brand standards for cleanliness, maintenance, and guest readiness.
• Assist in scheduling and assigning tasks for room attendants, public area attendants, and linen staff.
• Provide hands-on training and guidance to maintain consistent quality and efficiency.
• Monitor linen and supply usage, communicating needs to the Assistant Manager.
• Ensure all staff follow safety, sanitation, and hygiene protocols.
• Respond promptly to guest requests and complaints, ensuring quick resolution and satisfaction.
• Communicate effectively with other departments, especially Front Office and Engineering, for smooth operations.
• Report maintenance issues or damages found during inspections.
• Act as a role model, promoting teamwork, professionalism, and mindfulness.

Lost & Found

• Train all team members about the lost & found procedures.

Key Handling

• Ensure all team members are knowledgeable about keys and responsible for training colleagues.

Coordinate With Other Departments

• Coordinate with Engineering for maintenance or issues.
• Coordinate with Front Office for room updates, check-outs, arrivals, and room status.
• Coordinate with F&B for amenities, minibar, etc.

General

• Check the general condition of rooms and note faults for prompt action.
• Maintain knowledge of chemical products and proper equipment use.
• Prepare daily tasks for HK Attendants and assign work areas.
• Inspect all public areas and rooms daily, ensuring amenities are placed per VIP standards.
• Coordinate with Front Office on VIP rooms, departures, arrivals, and room changes.
• Assist in monthly inventory and daily linen checks.
• Prepare daily and evening reports for floors under responsibility.

Receive Room Status from HK Attendants

• Assist in guest supplies and requisitions.
• Distribute and collect card keys, mobiles, and buggies, ensuring they are returned in good condition.
• Conduct daily room inspections and report damages.

Responsible for Turn Down Service and Guest Requests

• Follow up on engineering repairs and ensure completion during inspections.

Public Area

• Ensure cleanliness of all public areas and back of house.
• Inspect and maintain equipment, supplies, and cleanliness standards.
• Assist in inventory management of consumables and chemicals.
• Prepare daily assignments for team members.

Work Environment

This role operates across indoor guest rooms, outdoor pathways, and public spaces in a luxury wellness environment. It involves exposure to cleaning chemicals and equipment, requiring mindfulness, attention to detail, and environmental sustainability.

Qualifications

• Minimum 2 years of supervisory housekeeping experience, preferably in luxury or wellness resorts.
• High school diploma or equivalent; hospitality training or certification is a plus.
• Strong communication and leadership skills.
• Proficiency in English; Arabic is a plus.
• Familiarity with housekeeping software or property management systems is advantageous.
• Detail-oriented with a commitment to quality and guest service.

Physical Demands

• Extended periods of walking, standing, bending, and stair climbing.
• Ability to lift or carry up to 20 kg.
• Flexibility to work varied shifts, including weekends, holidays, and evenings.