Housekeeping Supervisor

AccorHotel; AlUla; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality establishment is seeking an experienced Housekeeping Supervisor to join their team in AlUla, Saudi Arabia. This role is vital for maintaining high cleanliness standards and guest satisfaction. The ideal candidate will possess strong leadership skills and a commitment to excellence in service, overseeing a dedicated housekeeping team to ensure effective operations.

Qualifications

• Proven experience as a Housekeeping Supervisor or similar role.
• Fluency in English; Arabic knowledge preferable.
• Strong leadership and team management skills.

Responsibilities

• Oversee daily housekeeping operations and coordinate team activities.
• Conduct regular inspections to ensure cleanliness standards.
• Handle guest complaints and ensure satisfaction.

Skills

Leadership

Organizational skills

Attention to detail

Communication

Problem-solving

Customer focus

Education

High school diploma or equivalent

Additional hospitality management education

Tools

Housekeeping management software

Opera or related system

Job description

We are seeking an experienced and motivated Housekeeping Supervisor to join our team in AlUla, Saudi Arabia. As a Housekeeping Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our establishment. This position offers an exciting opportunity to lead and inspire a team while contributing to the overall success of our hospitality operations.

• Oversee and coordinate daily housekeeping operations, ensuring efficient workflow and high-quality standards
• Lead, train, and motivate the housekeeping team to deliver exceptional service and maintain cleanliness throughout the property
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure compliance with cleanliness standards and brand guidelines
• Manage inventory, supplies, and equipment, ensuring proper stock levels and cost-effective usage
• Collaborate with other departments to address guest needs and resolve issues promptly
• Implement and maintain health and safety protocols, ensuring compliance with local regulations and company policies
• Create and manage staff schedules, assigning tasks and responsibilities effectively
• Handle guest complaints and feedback professionally, taking appropriate action to ensure guest satisfaction
• Participate in the recruitment and onboarding of new housekeeping staff
• Maintain accurate records and reports related to housekeeping operations
• Stay updated on industry trends and best practices to continually improve housekeeping processes

Qualifications

• Proven experience as a Housekeeping Supervisor or in a similar role within the hospitality industry
• Strong leadership and team management skills, with the ability to motivate and inspire staff
• Excellent organizational and time management abilities
• Superior attention to detail and a commitment to maintaining high cleanliness standards
• Outstanding communication skills, both verbal and written
• Proficiency in problem-solving and decision-making
• Customer-focused mindset with a dedication to providing exceptional guest experiences
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously
• Physical stamina to perform various tasks, including the ability to lift, pull, and push moderate weight
• Proficient computer skills, including knowledge of housekeeping management software
• Familiarity with inventory management and supply ordering processes
• Understanding of health and safety regulations in the hospitality industry
• Knowledge of local cultural norms and customs in AlUla, Saudi Arabia (preferred)
• High school diploma or equivalent; additional hospitality management education is a plus
• Fluency in English; knowledge of Arabic is highly advantageous

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus