Housekeeping Order Taker

SLS; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Guest Service Agent. In this role, you will be the first point of contact for guests, ensuring their requests are handled promptly and with the utmost professionalism. Your outstanding communication skills and attention to detail will help create memorable experiences for guests. You will manage administrative tasks, coordinate with various departments, and uphold the highest standards of service. If you thrive in a dynamic environment and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• Outstanding guest service skills and sophisticated verbal communication required.
• Previous customer related experience is an asset.

Responsibilities

• Handle guest requests and ensure a high level of personal service.
• Coordinate with departments to meet guest and operational needs.

Skills

Guest Services Skills

Verbal Communication Skills

Customer Related Experience

Written Communication Skills

Computer Literacy (Microsoft Windows)

Command of Arabic

Tools

Opera

Job description

• To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and SLS standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items availability and order requirements in accordingly with prior approval.
• To be aware of and to follow emergency and security procedures.
• To fulfill all administrative tasks, housekeeping office coordination and filing.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.
• To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries.

Qualifications

• Previous customer related experience an asset.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Computer literate in Microsoft Windows applications required.
• Previous Opera experience an asset.
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered an important asset.

Desired Candidate Profile

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Chefs
• F&B
• Front Desk