Housekeeping Coordinator

Accor; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality company, Accor, is seeking a Guest Services role in Saudi Arabia. This position involves attending to guest requests, maintaining service standards, and ensuring overall guest satisfaction. Ideal candidates will have strong customer service skills, organizational abilities, and experience in hospitality.

Qualifications

• Experience in a guest service or hotel environment is preferred.
• Ability to work in a fast-paced environment.
• Strong interpersonal skills.

Responsibilities

• Attend to and handle all guest requests according to hotel standards.
• Answer calls and messages using proper etiquette.
• Ensure guest confidentiality and satisfaction.

Skills

Customer Service

Communication

Organization

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. Attend to and handle all guest requests received for internal services, according to hotel standards and procedures.
2. Answer and handle calls, wake-up calls, and messages, using proper telephone etiquette and Rixos standards.
3. Ensure all guests enjoy their stay by offering the finest personal service.
4. Respect guest privacy and maintain confidentiality of information.
5. Report any guest comments or complaints.
6. Set up inventory and monitor supplies and other commodities upon guest requests.
7. Update the availability of items in the PMS.
8. Be aware of and follow emergency and security procedures.
9. Perform administrative tasks, coordinate with housekeeping, and maintain filing.
10. Respect key handling procedures.
11. Read and update logbooks regularly.
12. Update guest history in the PMS.
13. Keep all equipment clean, areas tidy, and well-maintained according to the Housekeeping Operations Manual.
14. Carry out special projects as assigned.
15. Attend daily line-up briefings with the Housekeeping team.
16. Coordinate with all departments based on guest and operational needs.
17. Inform relevant department heads if a matter is delayed or unresolved.