Housekeeping Coordinator

Accor Hotels; King Abdullah Economic City; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading hotel in King Abdullah Economic City is seeking a dedicated guest service professional. The role involves managing guest requests, ensuring a memorable stay, and maintaining high service standards. Ideal candidates will have strong communication skills and a commitment to guest satisfaction.

Qualifications

• Ability to handle guest requests and complaints.
• Strong communication skills and attention to detail.

Responsibilities

• Attend to guest requests and ensure satisfaction.
• Manage calls and maintain guest history.
• Coordinate with departments for operational needs.

Skills

Guest Service

Communication

Problem Solving

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. Attend to and handle all guest requests for internal services according to hotel standards and procedures.

2. Answer and manage calls, wake-up calls, and messages using proper telephone etiquette and Rixos standards.

3. Ensure guests enjoy their stay by offering the finest personal service.

4. Respect guest privacy and confidentiality of information.

5. Report any guest comments or complaints.

6. Set up inventory and monitor supplies and commodities upon guest requests.

7. Update the availability of items in the PMS.

8. Be aware of and follow emergency and security procedures.

9. Perform administrative tasks, coordinate housekeeping office activities, and maintain filing.

10. Handle keys according to procedures.

11. Read and update logbooks regularly.

12. Maintain guest history in the PMS.

13. Keep all equipment clean, areas tidy, and well maintained as per the Housekeeping Operations Manual.

14. Carry out special projects as assigned.

15. Attend daily line-up briefings with the Housekeeping team.

16. Coordinate with all departments based on guest and operational needs.

17. Inform relevant division or department heads if a matter is delayed or unresolved.