Hostess

Al Khozama Investment; Riyadh; On-site; SAR 25,000 - 45,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated professional to join their team. This role focuses on delivering exceptional customer service, ensuring guests feel welcomed and valued. You will be responsible for managing guest relations, assisting with bookings, and maintaining clear communication with the team. If you thrive in fast-paced environments and possess strong interpersonal skills, this opportunity allows you to contribute to a vibrant atmosphere while developing your career in a rewarding field.

Qualifications

• 2-3 years in a similar role with strong people skills.
• Ability to work under pressure and multitask effectively.

Responsibilities

• Greet guests warmly and assist with their requests.
• Manage departmental budget and coordinate payments.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

People Skills

Education

Experience in Hospitality

Tools

Reservation Software

Job description

To provide a positive first impression of the establishment's friendliness, excellent service, and high standards, and to assist guests in their requests in a friendly and professional manner.

JOB DUTIES AND RESPONSIBILITIES:

1. Operation:

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus.
• Articulate clear greetings and farewells; understand guest requests.
• Communicate guest needs effectively.
• Hear well in loud environments to answer calls and respond to requests.
• Work as part of a team with a passion for providing extraordinary service.
• Maintain an upbeat, outgoing, and positive attitude.
• Assist guests and possess strong guest relations skills.
• Work effectively in a fast-paced environment.
• Stand/walk and stay focused for extended periods.
• Follow company rules and procedures; carry out reasonable requests from management.
• Observe health and safety procedures; report hazards or accidents.
• Attend training sessions and team meetings, contributing actively.

Administration:

• Update menu collateral supports with culinary and front-of-house information.

Communication:

• Assist with booking tracking and team communication.
• Communicate transparently and proactively using communication tools.
• Display professional behavior to foster a positive work environment.
• Assist colleagues to understand needs, providing guidance and coaching.

Finance:

• Manage departmental budget, costs, and footfall.
• Coordinate with finance for external payments.

Guest Relations:

• Maintain communication with regular guests to build community.
• Follow up on guest comments and reviews across mediums.
• Address guest complaints and requests promptly.
• Update guest profiles with new information.

HR & Training:

• Attend training and seminars regularly.
• Communicate sensitive issues appropriately.
• Mentor new joiners.
• Participate in internal F&B training and menu presentations.

Marketing & Development:

• Share guest information with relevant teams.
• Follow up on marketing campaigns.

JOB ROLE SPECIFICATIONS:

• 2-3 years in a similar role.
• Experience in the hospitality industry.
• Ability to work under pressure.
• Strong people skills and professionalism.
• Multitasking and planning abilities.
• Attention to detail.
• Verbal communication skills.
• Knowledge of reservation software.
• Flexible, resourceful, and highly skilled in duties.
• Friendly, reliable, and trustworthy personality.

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