Hostess

RAFFLES; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

An established industry player is looking for a friendly and professional Hostess to enhance the dining experience in Jeddah. This role is pivotal as the first point of contact for guests, ensuring a welcoming atmosphere and positive interactions. Responsibilities include managing reservations, assisting with inquiries, and coordinating with staff for smooth service. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join a dynamic team where your contributions will create memorable experiences for guests.

Qualifications

• Proven experience as a hostess or in a customer service role.
• Fluency in English; knowledge of Arabic is a plus.

Responsibilities

• Greet and welcome guests with a friendly demeanor.
• Manage reservations and provide menus to guests.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Basic Math Skills

Positive Attitude

Education

High School Diploma

Hospitality-related Education

Tools

Reservation Systems

Point-of-Sale (POS) Software

Job description

We are seeking a friendly and professional Hostess to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

Responsibilities

• Greet and welcome guests with a warm, friendly demeanor
• Manage reservations and seating arrangements efficiently
• Provide menus and inform guests about daily specials or promotions
• Assist with guest inquiries and provide information about the restaurant and local attractions
• Coordinate with the kitchen and wait staff to ensure smooth service flow
• Handle cash and credit card transactions accurately
• Maintain a clean and organized reception area
• Assist in answering phone calls and managing to-go orders
• Support the wait staff during peak hours as needed
• Ensure compliance with health and safety regulations

Qualifications

• Proven experience as a hostess or in a similar customer service role
• Excellent communication and interpersonal skills
• Fluency in English; knowledge of Arabic or other languages is a plus
• Flexibility to work rotating shifts, including evenings, weekends, and holidays
• Strong multitasking abilities and attention to detail
• Basic math skills for handling bills and transactions
• Proficiency in using reservation systems and point-of-sale (POS) software
• Knowledge of Saudi Arabian culture and customs
• Ability to remain calm and professional in high-pressure situations
• Positive attitude and enthusiasm for creating memorable guest experiences
• Professional appearance and grooming standards
• High school diploma or equivalent; hospitality-related education is a plus