Host / Hostess

Accor Hotels; Riyadh; On-site; SAR 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hospitality company that values warmth and elegance in service. As a Host/Hostess at this luxurious hotel, you'll play a pivotal role in creating memorable dining experiences for guests. Your responsibilities will include managing reservations, greeting guests, and ensuring a seamless flow in the dining area. This position offers a unique opportunity to grow within a supportive environment while being recognized for your commitment to excellence. If you're passionate about hospitality and eager to make a difference, this role is perfect for you.

Benefits

Exclusive Benefits

Career Growth Opportunities

Supportive Work Environment

Qualifications

• Previous experience as a Host/Hostess is essential.
• Strong customer-service skills and excellent communication are required.

Responsibilities

• Greet and seat guests, ensuring a positive dining experience.
• Manage restaurant reservations and maintain cleanliness of the dining area.
• Respond promptly to guest inquiries and handle complaints effectively.

Skills

Customer Service

Communication Skills

Restaurant Etiquette

Reservation Management

Health and Safety Regulations

Job description

Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

• Maintain complete knowledge of:
• Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range, and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIPs
• Scheduled in-house group activities, locations, and times
• All department policies / service procedures
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menus, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guests accordingly to floor plan / being fair to each waiter.
• Show guests their designated table.
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set for the best service of the guest.
• Anticipate busy times and organize procedures to handle waiting lines.
• Respond promptly to guests' needs and acknowledge guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond accurately to guest inquiries.
• Handle guest complaints following instant pacification procedures to ensure guest satisfaction.
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
• Ensure all tables are cleared and reset according to department procedures.
• Maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their functions to ensure optimum service: when requested.
• Promote a cooperative working climate, maximizing productivity and quality.
• Conduct systematic table visits at each meal period to ensure guest satisfaction.
• Promote F&B outlets to each customer during downtime.
• Complete training successfully.
• Assist the Supervisor to ensure proper cashiering procedures are followed and balanced.
• Assist in menu printing.

Qualifications

• Previous experience as a Host/Hostess.
• Understanding of restaurant etiquette.
• Knowledge of health and safety regulations.
• Experience managing reservations.
• Strong customer-service skills.
• Excellent communication skills.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and aim to attract, recruit, and promote diverse talent.