Hospitality Supervisor

RGH-Global Limited; Tabuk; On-site; SAR 60,000 - 90,000; Full time

Job summary

RGH-Global Limited is seeking an experienced Hospitality Supervisor in Tabuk to lead daily operations in a prestigious residential community. This role requires strong leadership skills and a passion for delivering exceptional service while managing a team to ensure a superior guest experience.

Qualifications

• Proven experience as hospitality Supervisor.
• Hands-on experience in customer service or sales.
• Solid understanding of hospitality procedures and best practices.

Responsibilities

• Oversee front desk operations, housekeeping, and guest services.
• Implement policies to enhance guest satisfaction and streamline operations.
• Handle guest feedback and resolve complaints promptly.

Skills

Customer Service

Leadership

Organizational Skills

Communication

Education

BA in Hospitality and Event Planning

Tools

MS Office

ERP Software

Job description

We are seeking an experienced and dedicated Hospitality Supervisor to leadand manage the daily operations of our facilities in prestigiousResidentialCommunity. In this role, you will play a crucial part in organising andoverseeing all activities to ensure a seamless and exceptional customerexperience. As a leader and problem solver, you will guide and support ourteam, empowering them to reach their full potential.

Your responsibilities will encompass coordinating various functions,implementing efficient processes, and maintaining high-quality standardsthroughout the organisation. Excellent communication and organisationalskills are vital for effectively liaising with staff, customers, and otherstakeholders.

We are looking for a candidate with a proven track record in the hospitalityindustry, a passion for delivering outstanding service, and the ability toinspire and motivate others. Join our team and contribute to creatingmemorable experiences for our guests while driving the success of ourhospitality operations.

Responsibilities

Oversee front desk operations, housekeeping, food and beverageservices and other guest-related functions.

Developing and implementing policies, procedures and standards toenhance guest satisfaction, streamline operations and maintaincompliance with industry regulations.

Maintaining relationships with vendors, suppliers and partners toensure quality products and services.

Handling guest feedback and resolving complaints or issues promptlyand satisfactorily. Supervise and manage all aspects of the hospitality department,including front desk operations, reservations, guest services andhousekeeping.

Ensure a high level of customer service by leading and motivating thehospitality team, setting performance expectations and providingongoing training and development.

Collaborate with other departments, such as food and beverage,events and facilities, to ensure seamless coordination and delivery ofservices to guests.

Coordinate reservations and optimise occupancy rates, maximisingrevenue and maintaining accurate booking records.

Monitor guest feedback and satisfaction metrics, implementingimprovement initiatives based on feedback and trends.

Conduct regular inspections to ensure cleanliness, functionality andmaintenance of guest rooms and common areas.

Manage vendor relationships, negotiate contracts and ensure qualityand cost-effective service delivery.

Stay updated on industry trends, best practices and emergingtechnologies in the hospitality field, continuously seekingopportunities to enhance guest experiences.

Manage guest inquiries and concerns, coordinating reservations,optimising occupancy rates and maintaining high standards ofcleanliness and comfort throughout the hotel premises.

Hire qualified personnel according to standards

Ensure supplies and equipment are adequate in quantity and quality

Handle customer complaints when necessary

Coordinate the events with the Client.

Assume responsibility of budgeting and monitoring expenses

Enforce adherence to regulations and quality standards

Ensure all records are kept properly and consistently Review and prepare reports for senior management

Ensure a seamless and exceptional guest service and customerexperience.

Requirements and skills

Proven experience as hospitality Supervisor.

BA in Hospitality and Event Planning.

Hands-on experience in customer service or sales

Solid understanding of hospitality procedures and best practices

Knowledge of quality standards (e.g. ISO)

Proficient in MS Office and relevant software (e.g. ERP)

Excellent organizational and leadership skills

Outstanding communication (verbal and written) and interpersonalskills