Helpdesk Technical Support Specialist

Greenberg Traurig, LLP; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global law firm is seeking a Helpdesk Support Specialist for their Riyadh office. The candidate must possess 3+ years of technical support experience, ideally in a law firm or professional services environment. This role requires exceptional customer service skills, the ability to work under pressure, and proficiency in English and Arabic. The position demands flexibility with overtime and a strong understanding of Windows-based software and Microsoft Office applications.

Qualifications

• Candidate must have 3+ years technical support experience in a law firm environment.
• Microsoft Office Specialist certification in MS Word is highly desirable.
• Excellent command of both written and spoken English and Arabic.

Responsibilities

• Resolve complex technical issues at point of contact.
• Utilize customer service skills to support a demanding client base.
• Assist with other department activities as needed.

Skills

Exceptional customer service skills

Analytical and problem solving skills

Ability to adapt to fast-changing environment

Excellent command of written and spoken English and Arabic

Education

3+ years technical support experience

Microsoft Office Specialist certification

A+ and Network+ certifications

Tools

Windows-based software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as a Helpdesk Support Specialist located in our Riyadh Regional Headquarters office.

We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team.

This role is based in our Riyadh Regional Headquarters office, on an in-office basis. This role reports to the Helpdesk Supervisor.

Position Summary

The Helpdesk Support Specialist provides support for attorneys and professional staff in a 24x7 phone based call center environment.

The available shifts for this position are:
7:00 AM – 4:00 PM Riyadh Time
8:00 AM – 5:00 PM Riyadh Time

Key Responsibilities

• Resolves complex technical issues at point of contact
• Utilizes customer service skills to effectively support a demanding client base
• Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
• Candidate should also be flexible to work overtime as needed

Qualifications

Skills & Competencies

• Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
• Must be highly productive, able to balance competing priorities and meet all established productivity measures
• Ability to adapt to a fast-changing environment
• Excellent analytical and problem solving skills
• Position also requires the ability to work under pressure to meet strict deadlines
• Have an excellent command of both written and spoken English and Arabic

Education & Prior Experience

• Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization
• Microsoft Office Specialist certification in MS Word and other Office certifications are highly desirable
• A+ and Network+ certifications are highly desirable
• Prior experience documenting interactions and using an IT ticketing system

Technology

• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required