Help Desk

About Us:

Salehiya started commercial activities in 1964 as a specialized healthcare company. It is one of the leading Saudi Arabian companies in distributing pharmaceuticals, medical and laboratory equipment, diagnostics, medical disposables, and hospital and consumer supplies. The company kept pace with the rapid development of the health sector in Saudi Arabia and gradually evolved to meet the needs and demands of a constantly growing market.

Salehiya is based in three major cities: Riyadh, Jeddah, and Dammam. It also has branches around the kingdom to cover the whole market and provide prompt and efficient client services, with over 1000 workforce.

For more information, you can visit our website: www.salehiya.com

Job Purpose:

Maintaining strong customer relationships and improve IT services to maintain customer satisfaction.

Enhance customer services by organizing and evaluating service and delivery systems and procedures.

Key Accountabilities:

Operational

Dispatch the Issue/Inquiry to the concerned Department/Person

Communicate any update or new information to the agents

Provides product/service information by answer questions from Agents, offering assistance and

provide guidance and feedback

Provide feedback on quality review to call centre employees and management

Make sure that incidents and inquires closure on CRM after closure on SAP ERP

Follow up with customers to measure Customer Satisfaction

Anticipate escalation and take over calls when needed

Keep management informed on issues and problems

Improves quality results by identify and monitor trends and quality risks.

Advice ways to optimize procedures and keep Agents motivated and up to date

Perform other duties and takes responsibilities as assigned.

Qualifications and Experience:

Minimum Qualifications: Bachelors degree or Diploma in Computer Science, Engineering, Business, or related

field or equivalent work experience

Minimum Experience: 1-2 years in Customer Services experience.