Heart of House Manager

Heart of House Manager

Hampton Inn by Hilton Neom location Neom, Tabuk, Saudi Arabia

Category: Hotel

Full-time

Posted: Apr 15th 2025

JOB DESCRIPTION

A Heart of House manager oversees all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

As a Heart of House manager, you oversee all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Oversee housekeeping operations
2. Oversee Laundry Operations
3. Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
4. Operate within departmental budgets through effective stock and cost controls and well managed schedules
5. Set departmental targets and objectives, work schedules, budgets, and policies and procedures
6. Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
7. Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
8. Ensure team members have an up-to-date knowledge of all room categories and amenities
9. Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
10. Ensure staffing levels cover business demands
11. Ensure ongoing training
12. Ensure communication meetings are conducted and post-meeting minutes generated
13. Manage staff performance issues in compliance with company policies and procedures
14. Recruit, manage, train and develop the Housekeeping/Laundry team
15. Competent in property management systems
16. Assist other departments wherever necessary

A Heart of House manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
2. A successful track record of managing a large team
3. A high school certificate or equivalent
4. High level of commercial awareness and cost control capabilities
5. Previous experience of managing a department and Profit and Loss account
6. Excellent leadership, interpersonal and communication skills
7. Committed to delivering high levels of customer service
8. Ability to work under pressure
9. IT proficiency
10. Excellent grooming standards
11. Flexibility to respond to a range of different work situations
12. Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
13. Strong organizational, budget management, and problem solving skills
14. Strong communication skills
15. A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Familiar with Property Management Systems

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.

Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!