Head of Seller Services, 3P SA Hardlines

Afaq Q Tech General Trading; Al-Kharj; On-site; SAR 562,000 - 750,000; Full time

Job summary

A leading e-commerce platform is seeking a Head of Seller Services in the Riyadh Region, Saudi Arabia. The successful candidate will lead a team focused on growing Amazon's selection and ensuring brand success on the platform. This role requires strong leadership, strategic planning skills, and experience in managing large teams. Candidates should possess a degree in Business or a related field and a proven record of driving operational excellence and business growth.

Qualifications

• Experience in marketplace, e-commerce, or related digital platforms.
• People management experience, including leading large teams.
• Proven track record of driving business growth at scale.

Responsibilities

• Lead the marketplace strategy and drive seller acquisition.
• Build and manage a high-performing seller services team.
• Establish and track key performance metrics for seller success.

Skills

Data-driven decision making

Leadership

Strategic planning

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in Business, Economics, or Engineering

Master's or MBA from Tier1 University

Job description

Own one of the key growth engines for Amazon in Saudi Arabia. As the Head of Seller Services, you will lead a team that is responsible for growing Amazon’s selection and ensuring the success of brands available on Amazon across a portfolio of categories.

To do this, you will need to identify our current selection opportunities, work with existing brand owners and retailers to close those gaps, negotiate with missing brands to launch them on Amazon, and develop solutions (e.g., new products, programs) that will enable our Selling Partners to grow on Amazon.

The ideal candidate is a hands-on senior leader who excels at data-driven decision making; thrives in a high-performance culture; embraces ambiguity with critical thinking; collaborates effectively and influence leaders in SA, MENA and worldwide, both in Amazon as well as outside of Amazon; and ultimately delivers results through constant innovation and flawless execution.

Key job responsibilities

STRATEGIC PLANNING & EXECUTION

• Define and implement 1-3 year strategic objectives
• Create scalable mechanisms for process improvement
• Establish frameworks for resource allocation and priority management
• Drive cross-functional alignment with organizational strategy
• Team Leadership & Development

BUILD AND DEVELOP HIGH PERFORMING TEAMS

Create empowering environments for independent decision-making

Mentor leaders in strategic thinking and operational excellence

Foster a culture of continuous learning and innovation

OPERATIONAL EXCELLENCE

Design and implement audit mechanisms for customer experience and quality

Drive efficient resource allocation across teams and initiatives

Develop scalable solutions for complex operational challenges

Create mechanisms to evaluate and optimize cross-team collaboration

A day in the life

In this role, you will

Lead the marketplace PF / category / cohort / Vertical seller strategy and operations, driving growth through seller acquisition, retention, and optimization of the seller experience

Build and manage a high-performing seller services team encompassing on-boarding, account management, and support functions

Establish and track key performance metrics (KPIs) for seller success while developing programs to improve seller satisfaction and performance

Partner with product, marketing, and other cross-functional teams to enhance the seller experience and drive platform growth

Oversee seller communication strategy and develop educational resources, training programs, and support documentation

Manage escalations and strategic seller relationships while ensuring compliance with marketplace standards and regulations

BASIC QUALIFICATIONS

Bachelor's degree in Business, Economics, or engineering

Relevant experience in marketplace, e-commerce, or related digital platforms

People management experience, including leading large teams and managing managers

Proven track record of driving business growth and operational excellence at scale ($200M+ business impact)

PREFERRED QUALIFICATIONS

Master's or MBA from Tier1 University

Multi-lingual with Arabic literacy

Strong analytical and strategic thinking skills with experience in data-driven decision making

Excellence in cross-functional leadership and executive stakeholder management

Experience in global marketplace operations or similar two-sided platform businesses

Track record of building and scaling seller-focused teams and programs

Deep understanding of e-commerce metrics, seller economics, and marketplace dynamics

International business experience and understanding of multiple market dynamics

Our inclusive culture empowers Amazonians to deliver the best results for our customers.