Head of Commercial Department

Red Sea Gateway Terminal; Jeddah, Makkah Al Mukarramah; On-site; SAR 240,000 - 360,000; Full time

Job summary

Red Sea Gateway Terminal is seeking a BU Head of Commercial to lead its commercial strategy and operations within the logistics sector. This senior role involves maximizing terminal throughput, leading sales initiatives, and ensuring customer satisfaction while adhering to corporate standards. The ideal candidate will have over 12 years of experience in commercial leadership, strong negotiation skills, and the ability to manage key customer relationships effectively.

Qualifications

• 12+ years of experience in commercial leadership roles in ports, shipping, logistics, or related industries.
• Proven experience in B2B sales and key account management.
• Fluency in English; additional regional languages are an advantage.

Responsibilities

• Develop local sales strategies and manage the full sales cycle.
• Act as the primary contact for key customer relationships.
• Localize and execute Group Marketing strategies.

Skills

Negotiation

Customer Relationship Management

Cross-Functional Collaboration

Education

Bachelor’s or Master’s degree in Business, Logistics, Maritime Studies

Job description

About the Company:

Red Sea Gateway Terminal International is a leading group in the ports and terminals sector, committed to driving operational excellence, innovation, and sustainable growth.

Position Overview:

The BU Head of Commercial is responsible for leading and executing the business unit’s commercial strategy, ensuring alignment with corporate frameworks and group standards. The role encompasses sales management, key account relations, landside logistics development, marketing execution at local level, and commercial support services. It focuses on maximizing terminal throughput, customer satisfaction, and revenue generation while maintaining strong adherence to Group Commercial and Group Marketing policies and strategies.

• Key Responsibilities:

Sales and Business Development

• Develop and execute local sales strategies aligned with Group Commercial objectives to optimize terminal utilization and expand the hinterland.

• Drive the acquisition of new business through targeting shipping lines, freight forwarders, and regional logistics providers.

• Lead the negotiation of multi-year contracts, ensuring pricing and service propositions adhere to Group Commercial guidelines.

• Manage the full sales cycle including lead generation, proposals, customer presentations, contract negotiation, and closure.

• Coordinate with Group Commercial for major key account development and pricing escalations. Customer Relations Management

• Act as the primary point of contact for key customer relationships, ensuring operational service delivery meets contracted SLAs.

• Address customer escalations, disputes, and feedback proactively, involving Group Commercial where needed.

• Collaborate with terminal operations and service delivery teams to ensure customer expectations are consistently met or exceeded.

Sales Support and Pricing

• Manage CRM data quality, customer segmentation, and sales reporting processes at BU level.

• Develop pricing structures and financial models for local clients, ensuring profitability while remaining competitive.

• Align pricing strategies with Group Commercial’s approved tariffs and strategic pricing frameworks.

Marketing Execution

• Localize and execute Group Marketing strategies, ensuring brand visibility and customer engagement in local and regional markets.

• Manage local marketing agencies and vendors for event participation, content creation, and digital presence.

• Oversee local campaigns, trade show participation, PR activities, and internal/external communication consistent with Group brand guidelines.

• Maintain updated marketing materials tailored to local customer segments, ensuring alignment with Group Communications and Branding guidelines.

• Ensure that updated marketing materials are aligned with customer segments and the Group's branding.

Landside Logistics Development

• Develop, promote, and scale value-added landside logistics services, including trucking, customs clearance, bonded warehousing, and cold storage.

• Collaborate with Group Product Development to tailor solutions for niche sectors (e.g., perishables, e-commerce).

• Manage customer uptake of landside logistics services, ensuring seamless integration with terminal operations.

Cross-Functional and Group Collaboration

•Work closely with Group Commercial, Product Development, ICT, and Operations teams to ensure a unified commercial offering.

• Provide commercial data, customer insights, and local market intelligence to support the global investments, strategy, and M&A teams.

• Collaborate with the BU Head of Operations to ensure operational readiness and service reliability for commercial commitments.

Reporting and Analytics

• Provide regular reports to the BU CEO and Group Commercial on sales pipeline, market trends, competitor activities, and revenue forecasts.

• Develop commercial KPIs and dashboards to track performance, pipeline conversion, and customer satisfaction.

• Support strategic decision-making with customer feedback, market intelligence, and sales insights

• Qualifications:

• Bachelor’s or Master’s degree in Business, Logistics, Maritime Studies, or related fields.

• 12+ years of experience in commercial leadership roles in ports, shipping, logistics, or related industries.

• Proven experience in B2B sales, key account management, marketing coordination, and landside logistics service development.

• Deep knowledge of terminal operations, supply chain services, and shipping line dynamics.

• Strong negotiation, cross-functional collaboration, and customer relationship management skills. • Fluency in English; additional regional languages are an advantage.