Head of Application Support

Bank AlJazira | بنك الجزيرة; Jeddah, Makkah Al Mukarramah; On-site; SAR 180,000 - 250,000; Full time

Job summary

A leading financial institution in Saudi Arabia is seeking an experienced IT leader to oversee a large team responsible for IT application support. This role demands excellence in managing complex systems, ensuring operational efficiency and compliance while fostering stakeholder relationships. The incumbent will drive continuous improvement initiatives that support the organization's objective of delivering exceptional financial services.

Qualifications

• 10+ years managing large IT application support teams in financial services.
• Proven expertise with core banking and payment systems.
• Strong understanding of ITIL and IT service management frameworks.

Responsibilities

• Lead a team managing diverse IT applications and ensure 24/7 availability.
• Implement effective processes for incident resolution and change management.
• Drive continuous improvement and monitor application performance.

Skills

ITIL

IT service management

Core banking systems

Payment systems

Middleware

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Overview:

Oversees a large team, responsible for supporting and maintaining a vast portfolio of IT applications, mobile apps, branch systems, Core systems, ERP and more. You will be a seasoned IT leader with a proven track record of ensuring smooth and efficient operations, proactively managing incidents, and driving continuous improvement.

Key Responsibilities:

• Lead and manage a large team of application support specialists across diverse application domains (, payments, mobile, branch systems, core banking etc.).
• Oversee the production operations of all assigned IT applications, including incident and problem resolution, ensuring 24/7 availability and adherence to SLAs.
• Implement and manage effective processes and procedures for application support, change management, and risk mitigation.
• Foster strong relationships with key stakeholders – customers, business units, internal partners, and vendors – to ensure alignment and timely resolution of critical issues.
• Drive continuous improvement by monitoring application performance, identifying bottlenecks, and implementing optimization strategies.
• Ensure compliance with relevant IT policies, industry regulations, and data security standards.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience managing large and complex IT application support teams in a financial services environment.
• Demonstrated expertise in core banking systems, payment systems (e.g., SWIFT), middleware, integration layers, credit card systems, ATM
• Strong understanding of ITIL, IT service management frameworks, and industry best practices

Join our dynamic team where we innovate for the future and succeed through partnership. Play a crucial role in driving technological transformation while supporting our purpose of enriching lives through financial wellbeing.