Head of Aftersales - Trucks & Construction Equipment | Al-Futtaim Automotive | FAMCO KSA

Al Futtaim Group; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

Al Futtaim Group seeks a Head of Aftersales to enhance service and parts functions in Riyadh. This leadership role involves strategic planning to maximize customer satisfaction and operational performance across aftersales channels. Candidates should have significant experience in aftersales operations and a strong understanding of KPIs, with a proven track record in leadership. The role offers a dynamic environment focused on collaboration and customer service excellence.

Qualifications

• Minimum of 7–10 years of experience in aftersales operations.
• At least 3 years in a senior leadership role.
• Fluency in English; knowledge of Arabic is an advantage.

Responsibilities

• Develop and implement strategic aftersales initiatives.
• Lead the aftersales departments for Construction Equipment and Trucks.
• Forecast parts and service revenue, monitor P&L.

Skills

Strategic mindset

Proven leadership experience

Stakeholder management

Strong analytical skills

Operational excellence

Education

Bachelor’s degree in Automotive Engineering or Business Administration

Tools

ERP tools (e.g., SAP)

Job description

Job Requisition ID:169598

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
We are looking for a dynamic and experienced Head of Aftersales to lead the Service, Parts, and Uptime functions across our Commercial Vehicles and Construction Equipment divisions in Riyadh, KSA. This is a strategic leadership role focused on maximizing customer satisfaction, operational performance, and profitability across all aftersales channels

What you will do:

• Develop and implement strategic aftersales initiatives to support business goals


• Lead the aftersales departments for Construction Equipment, Trucks, and Dealer Networks across KSA


• Forecast parts and service revenue, monitor P&L, and ensure delivery of budget targets


• Optimize workshop productivity, parts turnover, and overall service quality


• Ensure compliance with OEM processes and warranty procedures


• Liaise with OEMs and suppliers to align on technical updates, service campaigns, and claims management


• Drive customer service initiatives to improve satisfaction, retention, and brand loyalty


• Build and lead a high-performing team through structured performance management and development


• Promote a safety-first, efficient, and accountable work environmen

Required skills to be successful

• Strategic mindset with strong commercial and operational acumen


• Proven leadership experience managing cross-functional aftersales teams


• Excellent understanding of parts and service business KPIs, budgeting, and P&L management


• High-level stakeholder management skills, including with OEMs and internal leadership


• Strong analytical, planning, and execution capabilities


• Ability to lead cultural change and drive operational excellence across region

About the team:
You will lead a team ofdirect reports and manage the broader aftersales function in coordination with the GM Aftersales. The environment is collaborative and performance-driven, with a focus on efficiency, customer service, and long-term success. You will work closely with other department heads, OEM representatives, and key customers to shape the future of aftersales in KSA

What equips you for the role

• Bachelor’s degree in Automotive Engineering, Business Administration, or a related discipline (preferred)


• Minimum of 7–10 years of experience in aftersales operations, with at least 3 years in a senior leadership role


• Deep industry knowledge of commercial vehicles and construction equipment dealership operations


• Strong working knowledge of dealership systems and ERP tools (e.g., SAP)


• Exceptional interpersonal, planning, and team development skills


• Fluency in English; Arabic is an advantag

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.