Head Concierge

Fairmont Hotels & Resorts; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel in Riyadh is seeking a Head Concierge to lead a team in delivering personalized experiences for guests. This role requires strong leadership, a deep understanding of Riyadh's culture, and the ability to maintain excellent guest relationships. An ideal candidate will have a background in hospitality management, experience in luxury hotels, and be fluent in English and Arabic. Join a supportive environment focused on exceeding guest expectations.

Qualifications

• At least 3-4 years of experience in luxury hotel concierge, with 1-2 years in a leadership role.
• Fluency in English and Arabic, both spoken and written.
• Exceptional interpersonal and communication skills.

Responsibilities

• Lead and inspire the concierge team to deliver personalized guest services.
• Build relationships with local partners to provide exclusive experiences.
• Oversee guest transportation services including airport transfers.

Skills

Leadership skills

Interpersonal skills

Communication skills

Attention to detail

Cultural sensitivity

Education

Diploma or degree in Hospitality Management

Tools

Concierge software

Hotel management systems

Job description

Company Description

Great for working at Accor

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We support you in growing and learning every day. We ensure that your work has meaning in your life and that on your journey with us, you can explore the limitless possibilities of Accor.

At Accor, you can write every chapter of your story yourself, and together, we can transform the hospitality of tomorrow. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.

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Job Description

We are seeking an exceptional Head Concierge to join our luxury hotel in Riyadh, Saudi Arabia. As the leader of our concierge team, you will play a crucial role in creating unforgettable experiences for our discerning guests, showcasing the best of Riyadh and Saudi Arabia.

• Lead and inspire the concierge team to deliver personalized, anticipatory guest services that exceed expectations.
• Build and maintain strong relationships with local partners, vendors, and attractions to provide exclusive experiences.
• Oversee guest transportation services, including airport transfers, limousine bookings, and car rentals.
• Provide expert recommendations on local attractions, dining, and cultural experiences tailored to guest preferences.
• Coordinate special requests such as dining reservations, event tickets, and shopping assistance.
• Ensure VIP guests and repeat visitors receive customized attention.
• Conduct daily briefings and training sessions about hotel events, VIP arrivals, and local happenings.
• Collaborate with other departments to ensure a seamless guest experience.
• Handle guest feedback and resolve issues related to concierge services promptly.
• Maintain resources like the Concierge Desk manual, transportation rate sheets, and local directories.
• Monitor inventory of concierge supplies and prepare reports on guest requests and service usage.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• At least 3-4 years of experience in luxury hotel concierge, with 1-2 years in a leadership role.
• Membership in Les Clefs d'Or is highly desirable.
• Fluency in English and Arabic, both spoken and written.
• Excellent knowledge of Riyadh, Saudi culture, and key attractions.
• Experience in luxury hospitality in the Middle East is preferred.
• Proven leadership and motivation skills in a multicultural environment.
• Exceptional interpersonal and communication skills.
• Attention to detail and ability to manage multiple priorities.
• Proficiency with concierge software and hotel management systems.
• Flexibility to work various shifts, including weekends and holidays.
• Courteous, helpful, and passionate about guest service.
• Calm under pressure with quick decision-making skills.
• Cultural sensitivity and understanding of Saudi customs.

Additional Information

Join our Front Office team as Head Concierge, where excellence, attention to detail, and genuine hospitality define our service. Lead a team of professional concierges to deliver personalized, memorable experiences.

We foster a collaborative, respectful culture built on trust, local expertise, and a shared commitment to exceeding guest expectations. Your leadership will be key in elevating our service standards.

Our Commitment to Diversity & Inclusion

We are proud to be an inclusive workplace that values diversity. We believe diversity enriches guest engagement, drives innovation, and enhances authenticity in our experiences.

We welcome individuals from all backgrounds and empower them to thrive, connect, and lead with purpose.