Head Concierge

SOFITEL; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hotel is seeking a Head Concierge to manage concierge services and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills, extensive local knowledge, and the ability to provide personalized assistance. Responsibilities include managing a team, addressing guest inquiries, and maintaining high service standards.

Qualifications

• 3-5 years of concierge experience with leadership skills.
• Strong knowledge of local attractions and services.

Responsibilities

• Oversee concierge services and manage a team of concierges.
• Provide personalized recommendations and handle guest inquiries.
• Ensure exceptional hospitality and resolve guest complaints.

Skills

Leadership

Communication

Problem Solving

Multitasking

Tools

Hotel Management Software

Job description

Job Title: Head Concierge

Qualifications:

• 3-5 years of concierge experience with leadership skills
• Strong knowledge of local attractions and services
• Excellent communication and problem-solving abilities
• Proficiency in hotel management software and multitasking

Job Description:

The Head Concierge is responsible for overseeing concierge services, ensuring guests receive exceptional hospitality and personalized assistance. This role involves managing a team of concierges, handling guest inquiries, and providing recommendations for dining, entertainment, and transportation. The Head Concierge ensures a seamless guest experience by maintaining strong local partnerships and upholding the highest service standards.

• Provide guests with personalized recommendations and assistance, including dining reservations, transportation, and entertainment.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

Implement and uphold service standards, ensuring consistency in guest interactions.