Guest Services Manager - Four Seasons Resort

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia's northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay's 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role

We are looking for a welcoming and service-oriented Guest Services Manager to join the opening team at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Director of Rooms, you will lead the Guest Services operations including Bell Services, Valet, and Lobby Ambassadors, ensuring a smooth arrival and departure experience while delivering the legendary Four Seasons service at every step of the guest journey.

What You Will Do

• Oversee daily Guest Services operations, including luggage handling, valet parking, arrivals, departures, and lobby presence.
• Lead, schedule, and develop the Guest Services team, ensuring high levels of performance, grooming, and guest interaction.
• Personally welcome VIP guests and provide assistance with transportation, activities, and other personalized needs.
• Coordinate closely with Front Office, Concierge, and housekeeping teams to ensure smooth communication and service delivery.
• Ensure guest preferences and Core profiles are maintained and used to elevate the experience.
• Handle guest requests and concerns promptly, efficiently, and with genuine care.
• Manage inventory and maintenance of trolleys, vehicles, radios, and guest assistance tools.
• Support pre-opening training, team hiring, and operational readiness.

What You Bring

• A minimum of 3-5 years of experience in guest services or front office, with 2 years in a supervisory or managerial role, preferably in a luxury resort or hotel.
• Excellent communication and leadership skills with a hands-on, guest-first approach.
• Strong organizational and problem-solving abilities.
• Proficiency in using PMS systems like Opera and familiarity with Core guest profile systems is preferred.
• Fluency in English is required.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.

Schedule & Hours

This is a full-time role.

Localization

Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who are passionate about luxury hospitality and creating warm first impressions.