Guest Services Executive - Front Office - Jabal Omar Jumeirah Hotel

SupportFinity™; Makkah Al Mukarramah; On-site; SAR 120,000 - 150,000; Full time

Job summary

Jumeirah Group is seeking a Guest Service Executive for its Front Office Department. This role involves welcoming guests, managing check-ins, and ensuring exceptional service during their stay. The ideal candidate will have strong English skills and Microsoft Office knowledge, alongside a polished professional appearance, aiming for a rewarding career in a luxury hospitality environment.

Benefits

Attractive salary

Generous F&B benefits

Discounted hotel rates

Excellent leave and healthcare packages

Flights home

Qualifications

• Fluency in written and spoken English is essential.
• Knowledge of basic Microsoft Office applications.
• Professional appearance required.

Responsibilities

• Welcoming guests, registering them, and issuing room keys.
• Processing payments and closing bills.
• Assisting guests throughout their stay.

Skills

Fluency in English

Knowledge of Microsoft Office

Job description

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, focus on exceeding service expectations, signature dining experiences, and innovative architecture and design at the core of every guest experience.

Today, Jumeirah operates a portfolio of 26 properties across the Middle East, Europe, and Asia, employing over 9,000 colleagues from more than 120 nationalities.

As Jumeirah expands its global presence and scales its operations, it remains committed to developing and empowering colleagues to excel in a world-class environment.

Jumeirah is dedicated to embedding equality, diversity, and inclusion in all practices, fostering a culture that celebrates diversity.

About the Job

An opportunity has arisen for a Guest Service Executive in the Front Office Department to join Jumeirah Group.

The main duties and responsibilities of this role include:

1. Welcoming guests upon arrival, registering them, and issuing room keys in the welcome booklet.
2. Processing payments from guests upon departure and accurately closing bills.
3. Assisting guests efficiently throughout their stay with any requirements.
4. Selling rooms to walk-in guests at the highest possible rate.
5. Ensuring the Guest Services desk is staffed, operational, and well-stocked.
6. Maintaining guest privacy by ensuring confidentiality of guest information.
7. Filing all registration cards and dockets for in-house guests and performing regular checks.

About You

The ideal candidate will have the following experience and qualifications:

Essential:

• Fluency in written and spoken English.
• Knowledge of basic Microsoft Office applications.
• Well-groomed and professional appearance.

Desired:

• Two years of experience in a similar position.

About the Benefits

We offer an attractive salary paid in Saudi Riyals (SAR), along with generous F&B benefits, discounted hotel rates across our properties globally, excellent leave and healthcare packages, flights home, and other employee benefits. This role is ideal for high performers seeking a career with one of the most luxurious brands in the hospitality industry.