Guest Service Agent

Centro Waha; Saudi Arabia; On-site; SAR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dynamic Front Office professionals to join their team. As a Guest Service Agent, you will play a pivotal role in ensuring guests have a memorable stay. Your responsibilities will include providing exceptional service, managing check-ins and check-outs, and collaborating with various departments to enhance guest experiences. The ideal candidate will possess a degree in hospitality and have prior experience in a hotel front office role. This position offers an exciting opportunity to thrive in a fast-paced, multicultural environment where your contributions will be valued.

Qualifications

• Degree in hospitality and previous experience in a Front Office role within a hotel.
• Strong interpersonal skills and problem-solving abilities.

Responsibilities

• Provide professional and customer-focused service to guests.
• Check in and check out guests according to established SOPs.
• Collaborate with colleagues across departments.

Skills

Customer Service

Problem Solving

Interpersonal Skills

English Communication

Additional Language Proficiency

Education

Degree in Hospitality

Tools

Opera Systems

Job description

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Guest Service Agent, you will be responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Offering consistently professional, friendly, warm, and engaging service.
2. Giving a warm welcome and checking in guests according to established SOPs.
3. Checking out departing guests in line with established standards.
4. Selling rooms to walk-in guests and managing daily facilities issues proactively.
5. Handling cash inventory, cheques, and bills of exchange in foreign currencies following the hotel's credit policy.
6. Collaborating with colleagues across departments, especially Housekeeping, Finance, and Reservations.
7. Ensuring the Guest Service Desk is staffed, operational, and stocked at all times to serve as a point of contact for guests.
8. Maintaining guest privacy by safeguarding all guest information.
9. Having a thorough understanding of hotel policies, procedures, service standards, and hotel facilities.

Skills, Education, Qualifications & Experiences

The ideal candidate will have a degree in hospitality and previous experience in a Front Office role within a hotel. Excellent written and verbal English communication skills are essential, along with proficiency in an additional language, strong interpersonal skills, and problem-solving abilities. Computer literacy is required, and experience with Opera systems is an advantage.

Knowledge & Competencies

The candidate should be customer-oriented, proactive, and personable with an outgoing and approachable demeanor. Ability to work under pressure in a fast-paced environment, be a great team player, and thrive in a multicultural setting are important. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork