Guest Service Agent

Hilton; Riyadh; On-site; SAR 24,000 - 36,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Agent for its DoubleTree Riyadh Financial District hotel. The role involves providing exceptional reception services and ensuring guests have a remarkable experience from check-in to check-out, while adhering to hotel standards.

Qualifications

• Experience in a customer-focused role.
• Positive attitude and communication skills.
• Commitment to high-quality customer service.

Responsibilities

• Provide reception services for Guests.
• Ensure an efficient check-in/out process.
• Maintain knowledge of hotel services and promotions.

Skills

Customer service

Communication

Multitasking

IT proficiency

Job description

# Guest Service Agent
DoubleTree Riyadh Financial District
location: Riyadh, Ar Riyad, Saudi Arabia
category: Hotel
Full-time
Posted: Jun 28th 2025

JOB DESCRIPTION

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

As a Guest Service Agent, you will serve on the Front Office Team, providing services for Guests to ensure an outstanding experience from check-in to check-out and completing audits as needed. You will influence the first impressions of our Guests and are responsible for performing the following tasks to the highest standards:

1. Achieve positive outcomes from Guest queries in a timely and efficient manner.
2. Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures.
3. Keep the Guest Service Manager fully informed of any relevant guest feedback or departmental issues.
4. Demonstrate a high level of customer service at all times.
5. Attend training courses as required, and assist with the Night Team's training and development efforts.
6. Maintain knowledge of hotel room categories, rates, packages, promotions, and general hotel information.
7. Maximize room occupancy and promote hotel services using up-selling techniques.
8. Follow proper procedures for accepting foreign currencies, credit cards, and cash, in line with hotel policies.
9. Comply with hotel security, fire regulations, and health and safety legislation.
10. Operate front of house equipment and property management systems in accordance with policies.
11. Follow company brand standards and assist other departments as necessary.

Candidate Qualities

To succeed in this role, candidates should demonstrate:

• Previous experience in a customer-focused industry.
• Positive attitude and excellent communication skills.
• Commitment to high-quality customer service.
• Excellent grooming standards.
• Calm, organized, and detail-oriented with multitasking ability.
• Professional demeanor emphasizing hospitality and guest service.
• Ability to work independently and as part of a team.
• Proficiency in IT systems.

Preferred additional capabilities include:

• Experience in cash handling.
• Front Office/Concierge experience in hospitality or entertainment sectors.
• Conflict resolution skills.

About Hilton

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites and mid-priced hotels. With nearly a century of service, Hilton aims to provide exceptional guest experiences worldwide, driven by our vision "to fill the earth with the light and warmth of hospitality." Our Team Members are at the heart of this mission, creating remarkable experiences every day.