Guest Service Agent

Centro Olaya; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel group in Riyadh is seeking a Guest Service Agent to ensure a welcoming experience for guests. Responsibilities include assisting with check-in/check-out, resolving guest inquiries, and upselling services. Candidates should possess strong customer service skills and flexibility to work in various shifts.

Qualifications

• Proven experience in a customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and multitask.

Responsibilities

• Greet guests and provide information about hotel amenities.
• Assist with check-in and check-out procedures.
• Handle guest inquiries and resolve complaints.

Skills

Communication

Interpersonal skills

Problem-solving

Customer service

Education

High school diploma or equivalent

Certification in hospitality

Tools

Hotel management software

Microsoft Office

Job description

Job Summary:
As a Guest Service Agent, you will be responsible for providing a warm and welcoming experience to our guests, addressing their inquiries and ensuring their needs are met throughout their stay.

Job Responsibility:
- Greet guests upon arrival and provide them with information about the hotel amenities and services
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
- Coordinate with other departments to fulfill guest requests and ensure a seamless experience
- Maintain a clean and organized front desk area
- Upsell hotel services to guests to enhance their stay
- Keep accurate records of guest interactions and transactions

Candidate Requirements:
- Proven experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Strong problem-solving skills
- Proficiency in using hotel management software and Microsoft Office applications
- Flexibility to work in shifts, including evenings, weekends, and holidays
- High school diploma or equivalent; additional certification in hospitality is a plus