Guest Service Agent

Hilton Worldwide, Inc.; Makkah Al Mukarramah; On-site; SAR 20,000 - 40,000; Full time

Job summary

Join a leading global hospitality company as a Front Office Agent Team Member, where you will be the first point of contact for VIP guests. This role is essential in creating memorable experiences, ensuring that every guest's needs are met with exceptional service. You'll manage check-ins, coordinate room allocations, and maintain the highest standards of guest relations. If you have a passion for hospitality and thrive in a fast-paced environment, this is the perfect opportunity to make a significant impact in the world of luxury accommodations.

Qualifications

• Experience in guest relations and hospitality services.
• Ability to maintain a calm demeanor while managing VIP guests.

Responsibilities

• Check-in and assist VIP guests, ensuring a high-quality experience.
• Coordinate with housekeeping for special room assignments.

Skills

Attention to Detail

Communication Skills

Guest Relations

Multi-tasking

Conflict Resolution

Cash Handling

Tools

Hotel Management Software

Job description

Job Description - Guest Service Agent (HOT0BLXI)

Job Description

Job Number:

HOT0BLXI

Work Locations

Hilton Makkah Convention Hotel, Jabal Omar Um Alquraa & Ibrahim Alkhalil Street, Makkah 21955

A Front Office Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Front Office Agent team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Front Office Agent Team Member, you will serve on the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Agent Team Member truly influences the first impressions of our VIP Guests and is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests.
• Be responsible for special room assignments and suite occupancies.
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room.
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival.
• Manage the Guest Relations Desk in the hotel lobby.
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.
• Maintain the inventory of Guest amenities.
• Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.

What are we looking for?

Front Office Agent Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest.
• Computer literate and able to navigate through Company systems.
• Professional manner with an emphasis on hospitality and guest service.
• Guest relations experience in the hotel, leisure, and/or entertainment sectors.
• Proven ability to listen and respond to demanding Guest needs.
• Conflict resolution experience.
• Cash handling experience.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!