Guest Service Agent

Staybridge Suites; Eastern Province; On-site; SAR 120,000 - 150,000; Full time

Job summary

Staybridge Suites is seeking a Guest Service Agent to provide exceptional service to guests upon their arrival and throughout their stay. Responsibilities include managing reservations, check-ins, and ensuring customer satisfaction through excellent communication and organizational skills. A Bachelor of Hotel Management is preferred, along with experience in similar roles.

Qualifications

• Work experience as a Hotel Front Desk Agent or similar role.
• Understanding of travel planning websites like Booking and TripAdvisor.
• Ability to respond to client complaints professionally.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide information about the hotel and respond to clients’ complaints.

Skills

Customer service attitude

Excellent communication

Organizational skills

Education

Bachelor of Hotel Management

Tools

Hotel reservations software

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Responsibilities:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and skills:

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]

People Looking for Guest Service Agent Jobs also searched