Guest service agent

InterContinental Hotels Group; Al Khobar; On-site; SAR 30,000 - 40,000; Full time

Job summary

A leading hotel group is seeking a Guest Service Agent to join their Front Office team. This role is crucial for delivering exceptional guest experiences, handling check-ins and check-outs, and ensuring guest satisfaction. The ideal candidate will possess strong communication skills, be fluent in English and Arabic, and have a background in hospitality or customer service. If you are passionate about guest relations and thrive in a dynamic environment, apply now to start your journey with us.

Qualifications

• Previous experience in hospitality or customer service is preferred.
• Fluency in English and Arabic is required.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Perform check-in and check-out procedures using the property management system.
• Respond to guest inquiries and provide accurate information and support.

Skills

Communication

Teamwork

Job description

We are pleased to announce an internal vacancy for the position of Guest Service Agent within the Front Office team. This role is key to delivering outstanding guest experiences, handling check-in and check-out procedures, and ensuring all guest needs are met in a professional and courteous manner.

Key Responsibilities:

Welcome and assist guests in a friendly and professional manner

Perform check-in and check-out procedures using the property management system

Respond to guest inquiries and provide accurate information and support

Coordinate with other departments to ensure guest satisfaction

Handle guest complaints or feedback in a timely and effective way

Promote hotel services and facilities when appropriate

Qualifications:

Previous experience in hospitality or customer service is preferred

Strong communication and teamwork skills

Fluency in English and Arabic is required

Ability to work shifts, including weekends and holidays

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.