Guest Service Agent

Centro Hotels by Rotana; Al Khobar; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic Front Office professionals to elevate their careers. As a Guest Service Agent, you will be at the forefront of ensuring memorable experiences for guests. Your role will encompass providing exceptional service, managing guest check-ins and check-outs, and proactively addressing facility issues. The ideal candidate should possess a hospitality degree and have strong communication skills, with the ability to thrive in a fast-paced, multicultural environment. Join this innovative team and make a significant impact in the hospitality sector.

Qualifications

• Ideally holds a degree in hospitality with prior hotel experience.
• Excellent written and verbal English communication skills are essential.

Responsibilities

• Provide professional and customer-focused service to guests.
• Check in and check out guests according to established SOPs.
• Collaborate with colleagues across departments.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Problem-Solving

Computer Literacy

Education

Degree in Hospitality

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Guest Service Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Offering consistently professional, friendly, warm, and engaging service
2. Giving a warm welcome and checking in guests according to established SOPs
3. Checking out departing guests in accordance with standards
4. Selling rooms to walk-in guests and managing daily facilities issues proactively
5. Handling cash inventory, cheques, and bills of exchange in foreign currencies following the credit policy
6. Collaborating with colleagues across departments, especially Housekeeping, Finance, and Reservations
7. Ensuring the Guest Service Desk is always manned, operational, stocked, and ready for guests
8. Maintaining guest privacy by safeguarding their details
9. Having a full understanding of hotel policies, procedures, service standards, and hotel facilities

Skills, Education, Qualifications & Experiences

Applicants should ideally hold a degree in hospitality with prior experience in a hotel Front Office Department. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language. Strong interpersonal and problem-solving skills are required. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. Ability to work under pressure in a fast-paced environment, be a great team player, and thrive in a multicultural setting are essential. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork