Guest Relations Supervisor

AccorHotel; Jeddah; On-site; SAR 50,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a motivated Guest Relations Supervisor to enhance guest experiences at their establishment in Jeddah, Saudi Arabia. The role involves supervising the guest relations team, ensuring exceptional service, and cultivating loyalty among guests. Ideal candidates have a Bachelor's degree in Hospitality and at least 3 years of luxury hotel experience.

Qualifications

• Minimum of 3 years in a guest-facing luxury hospitality role with supervisory experience.
• Exceptional communication skills and ability to interact with diverse guests.
• Detail-oriented and passionate about delivering unique guest experiences.

Responsibilities

• Supervise and mentor the Guest Relations team to maintain exceptional service.
• Manage and resolve guest complaints and feedback.
• Coordinate with other departments for guest requests and events.

Skills

Interpersonal Skills

Problem Solving

Leadership

Communication

Organizational Skills

Education

Bachelor's degree in Hospitality Management

Tools

Hospitality Management Software

Job description

We are seeking an enthusiastic and customer-focused Guest Relations Supervisor to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences, supervising the guest relations team, and maintaining the highest standards of service in our establishment.

• Act as the primary point of contact for guests, ensuring their needs and expectations are consistently met and exceeded
• Supervise and mentor the Guest Relations team, fostering a culture of excellence and continuous improvement
• Coordinate with other departments to handle guest requests, special events, and VIP preparations effectively
• Manage and resolve guest feedback, complaints, and issues promptly and professionally
• Develop and implement unique guest touchpoints and personalized experiences
• Ensure the lobby and Guest Relations desk maintain impeccable standards of cleanliness and organization
• Conduct regular checks of VIP rooms prior to arrival to ensure all standards are met
• Monitor and manage key performance indicators related to guest satisfaction and operational efficiency
• Maintain a visible presence during peak times in key operational areas to enhance guest interaction
• Collaborate with the Guest Relations Manager to identify and implement service improvements
• Serve as a brand ambassador, building strong relationships with guests and fostering loyalty
• Prepare and manage weekly duty rosters to ensure optimal team coverage
• Adapt to changing priorities and handle multiple tasks in a fast-paced environment

Desired Candidate Profile

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Minimum of 3 years of experience in a guest-facing role within luxury hospitality, with supervisory experience
• Exceptional interpersonal and communication skills, with the ability to interact professionally with guests from diverse backgrounds
• Strong leadership capabilities and the ability to inspire and motivate a team
• Excellent problem-solving and decision-making skills
• Proficiency in English; additional languages are a plus
• Detail-oriented with a passion for delivering unique guest experiences
• In-depth knowledge of luxury hospitality standards and practices
• Experience in multicultural environments and serving high-profile clients
• Proficiency in hospitality management software
• Familiarity with local attractions and services in Jeddah, Saudi Arabia
• Flexibility to work evenings, weekends, and holidays as required by the operation
• Ability to remain calm and professional in high-pressure situations
• Strong organizational skills and the ability to multitask effectively

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]

People Looking for Guest Relations Supervisor Jobs also searched