Guest Relations Manager (Pre-Opening)

InterContinental Hotels Group; Hanak; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel is seeking a Guest Relations Manager to lead the Guest Relations team in providing exceptional service and managing VIP experiences. The ideal candidate will have proven experience in guest relations, strong leadership skills, and proficiency in hotel management systems. This role offers a competitive salary, impressive benefits, and a welcoming work environment that promotes inclusivity and well-being.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• Exceptional communication and interpersonal skills.
• Proven experience in guest relations within a luxury hotel environment.
• Strong leadership and team management abilities.

Responsibilities

• Oversee the Guest Relations team to deliver outstanding service.
• Serve as the primary contact for VIP guests, managing arrangements.
• Resolve guest concerns and use feedback to drive improvements.

Skills

Communication

Interpersonal skills

Leadership

Education

Degree or diploma in Hospitality Management

Tools

Hotel management systems

Job description

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery.The InterContinental The Red Sea Resortexemplifiesthese attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offersguests sweeping views of the oceanand a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing roomsprovidesimmediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resortfeaturesseven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club andcuratedmeetings and events spaces for leisure, business travellers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Guest Relations Manager

About the Role

As Guest Relations Manager, you’ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You’ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.

Your Day-to-Day

• Lead and mentor the Guest Relations team to deliver outstanding service.
• Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
• Resolve guest concerns and use feedback to drive improvements.
• Collaborate with departments to create seamless guest experiences.
• Ensure brand standards are met for loyalty program benefits.
• Identify revenue opportunities through upselling and premium experiences.
• Manage team schedules and ensure operational readiness.

What we need from you

• Exceptional communication and interpersonal skills.
• Proven experience in guest relations within a luxury hotel environment.
• Strong leadership and team management abilities.
• Proficiency in hotel management systems.
• Flexibility to work varied shifts, including nights and weekends.
• A degree or diploma in Hospitality Management (preferred).

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.