Guest Relation Manager ( Saudi National )

Company Description

We are looking for a Guest Relation Manager to join the pre-opening of SLS The Red Sea.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: the resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

1. Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
2. Keep Mis-en-place ready for VIP arrival (Registration cards, room keys, welcome drink).
3. Register and process check-in/out for all VIP guests efficiently and professionally.
4. Escort VIP guests to their rooms.
5. Update guest information into the computer after a complete check-in.
6. Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guests’ departure.
7. Handle walk-in counter reservations at all times and process call-in reservations when room reservations section is closed.
8. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
9. Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up.
10. Handle issuance of guest room key cards and ensure effective control for guest security.

Qualifications

1. Bachelor’s degree in Hotel Management or similar preferred.
2. Previous experience in a similar role.
3. Strong communication and customer service skills.
4. Excellent written and verbal communication skills.

Additional Information

1. Strong leadership, interpersonal, and training skills.
2. Good communication and customer contact skills.
3. Results and service-oriented with an eye for details.
4. Ability to multi-task, work well in stressful and high-pressure situations.
5. A team player and builder.
6. A motivator and self-starter.
7. Well-presented and professionally groomed at all times.

This position is strictly for Saudi nationals only.

We are an inclusive company and our ambition is to attract, recruit, and promote talent.