Guest Relation Manager

Bachelor of Hotel Management (Hotel Management)

Nationality

Vacancy: 1 Vacancy

Job Description

• Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
• Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink).
• Register and process check in/out for all VIP guests efficiently and professionally.
• Escort VIP guests to their rooms.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guests' departure.
• Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.

Qualifications

• Bachelor's degree in Hotel Management or similar preferred.
• Previous experience in a similar role.
• Strong communication and customer service skills.
• Excellent written and verbal communication skills.

Desired Candidate Profile

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Chefs
• F&B
• Front Desk

Keywords:

• Guest Relation Manager