Guest Experience Coordinator

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Guest Experience Coordinator to join their dynamic team. This role is essential for orchestrating memorable guest experiences by managing pre-arrival logistics and acting as a key liaison during their stay. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional communication and multitasking abilities. With a commitment to providing personalized service and a focus on attention to detail, you will play a vital role in enhancing guest satisfaction. If you are passionate about hospitality and eager to contribute to a world-class team, this opportunity is perfect for you.

Benefits

Accommodation Provided

Transportation Provided

30 days vacation

10 days Public Holidays

Paid home leave tickets

Complimentary employee meals

Medical Insurance

Life Insurance

Employee Assistance Program

Worldwide Complimentary Room Nights

Qualifications

• 2-3 years of experience in a luxury hotel environment.
• Proficient in Arabic and English with strong communication skills.

Responsibilities

• Handle pre-arrival processes including bookings for transportation and dining.
• Act as a liaison between guests and hosts to ensure special requests are met.

Skills

Luxury Hotel Experience

Communication Skills

Interpersonal Skills

Multi-tasking

Attention to Detail

Self-driven

Ability to Work Under Pressure

Proficiency in Arabic and English

Tools

Reservation Systems

Computer Systems

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

The Role Of The Guest Experience Coordinator

The Guest Experience Coordinator is a central part of the Guest Experience Team whose main objective is to handle the pre-arrival process which can include transportation, dining, and activity bookings. Once the guest is in house, the Guest Experience Coordinator will act as liaison between Host and the guest to ensure that any special activity/request is orchestrated and planned for the host to flawlessly execute.

Knowledge And Skills

• At least 2-3 years of relevant work experience in Luxury Hotel.
• Self-driven and a strategic resourcing professional.
• Able to work independently and under pressure in a fast-paced working environment.
• Good team spirit, cooperative with good communication and interpersonal skills.
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems, and restaurant/activity/spa reservation systems.
• Reading, writing and oral proficiency in both Arabic and English language.
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening, and overnight shifts.
• Attention to detail.
• Able to multitask and prioritize workload and projects simultaneously and efficiently.

What To Expect

Competitive Net Salary in a Tax-Free Environment

Accommodation Provided

Transportation Provided

30 days vacation

10 days Public Holidays per year

Paid home leave tickets.

Complimentary employee meals

Medical Insurance

Life Insurance

Employee Assistance Program

Worldwide Complimentary Room Nights with Four Seasons

Laundry/dry cleaning provided for work attire.

Growth & Development opportunities