GROW Manager - Six Senses Amaala

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 131,000 - 197,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia is seeking a GROW Manager to lead the GROW department. Responsibilities include maintaining exceptional service standards, leading a team, and ensuring adherence to sustainability practices. Candidates must have a hospitality diploma and at least two years of experience in a similar luxury hotel role. Strong knowledge of operational systems and excellent communication skills are required. Join an equal opportunity employer committed to fostering a vibrant work environment.

Qualifications

• Minimum 2 years' experience in a similar hotel operational role.
• Proven results in luxury hotels with strong leadership skills.
• Knowledge of hotel policies and procedures required.

Responsibilities

• Ensure exceptional service within GROW department.
• Lead team to meet and exceed operational standards.
• Regularly assess and improve product and service offerings.
• Prepare required documentation and reports.

Skills

Hospitality management

Leadership

Customer service

Sustainability practices

Team management

Communication

Education

Hospitality diploma/degree

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

POS systems

OPERA platforms

Job description

As GROW Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.

Duties and Responsibilities

In this role, I will assume full responsibility for the efficient operation of the GROW department to provide exceptional products and services within Six Senses brand operating standards and budget.

The duties and responsibilities will include:

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of the GROW department.
• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in the department, our rigorous adherence to LQA standards.
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting GROW department on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
• Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.
• Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
• Minimize payroll costs by maximizing productivity and efficient scheduling of hosts.
• Prepare and submit legally required and confidential documentation related to the operation.
• Complete accurately all corporate reporting requirements for the role.
• Attend or conduct the designated meetings and briefings as instructed by my Manager.
• Perform any additional duties given to me by my manager.
• Maintain knowledge of all emergency evacuation drills according to resort policies and specifics to my department.

Qualifications

To execute the position of GROW Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results.

• I possess a minimum hospitality diploma/degree from a recognized Early Childhood school with kindergarten/school teaching background and more than two years’ experience in a similar hotel operational role.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS and OPERA platforms and have knowledge on property and policies.

The above is intended to provide an overview of the role and responsibilities for a GROW Manager at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.