Group Customer Experience Head – Training & Quality Management

Were Hiring: Group Customer Experience Head of Training Quality Management

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.

Are you a visionary leader passionate about quality assurance, training, and customer excellence? Do you thrive in a fast-paced, multi-regional environment where you can shape strategy and drive impact? If so, this is your opportunity to make a difference!

What Youll Do:

• Define and implement long-term QA and training strategies aligned with business needs
• Develop scalable frameworks to maintain high performance and compliance
• Design and execute cutting-edge training programs to upskill teams and enhance service quality
• Collaborate across global teams to integrate QA and training into business operations
• Set, track, and optimize performance KPIs to ensure quality standards
• Lead talent development initiatives through mentorship and career growth programs
• Drive continuous improvement, change management, and innovation in QA and training

What Were Looking For:

• Customer-Centric Mindset: Passion for driving customer satisfaction through quality initiatives
• Strategic Vision: Ability to craft and execute large-scale quality and training strategies
• Strong Leadership: Experience leading cross-functional, multi-regional teams
• Analytical Expertise: Skilled in data analysis and performance optimization
• Change Management Experience: Proven ability to drive transformation in QA and training
• Industry Expertise: Knowledge of COPC, Six Sigma, ISO, or other quality standards
• Language Skills: Fluency in English & Chinese (Additional languages like Arabic, Portuguese, or Spanish are a plus!)
• Education & Experience: Bachelor's degree (Masters preferred) + 10+ years in QA & training, with 5+ years in senior leadership
• Global Mindset: Willingness to travel internationally for business

Why Keeta:

• Innovation-Driven: Keeta uses advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

Why This Role:

• A Leadership Role with Global Influence: Take charge and make an impact at a high level.
• Shape the Future: Drive quality and training strategies that redefine industry standards.
• Collaborative & Dynamic Culture: Work in a fast-paced, innovative, and supportive environment.
• Competitive Rewards & Career Growth: Enjoy attractive compensation and endless opportunities to advance your career.

Location: Riyadh, Saudi Arabia;

Ready to Lead: Apply now or share with your network!