General Manager (Luxury Fashion) Jeddah

HRsource; Jeddah, Makkah Al Mukarramah; On-site; SAR 400,000 - 600,000; Full time

Job summary

A global luxury fashion house is seeking a hands-on General Manager to lead operations in their Jeddah boutique. This role entails full P&L responsibility and fostering a culture of excellence, while delivering extraordinary client experiences. The ideal candidate will have a robust luxury retail background, exceptional leadership abilities, and a deep understanding of Middle Eastern clientele expectations.

Qualifications

• Minimum of 10 years’ experience in luxury retail.
• 3–5 years in a senior boutique leadership role.
• Proven track record in high-end fashion and accessories.

Responsibilities

• Own full P&L responsibility for boutique performance.
• Set the benchmark for exceptional service delivery.
• Inspire and lead a team of luxury retail professionals.

Skills

Leadership

Commercial Acumen

Client Relationship Management

Analytical Skills

Job description

We are delighted to be exclusively partnering with one of the world’s most prestigious luxury fashion houses, globally recognised for its timeless elegance, innovation, and impeccable craftsmanship. As they continue to expand their footprint in the Middle East, we are seeking a dynamic and experienced Hands-on General Manager to lead their flagship operations in Jeddah, KSA.

This is a rare opportunity to join an internationally revered brand at the highest level of boutique leadership—perfect for a commercially driven, people-focused leader who is passionate about luxury retail and committed to delivering extraordinary client experiences.

The Opportunity:

As General Manager, you will hold full responsibility for the success and strategic direction of the Jeddah boutique. You will oversee all business operations, lead a high-performing team, and ensure that the client journey is executed with the brand’s world-class precision and elegance. Your leadership will directly impact boutique performance, team engagement, and long-term client loyalty.

Key Responsibilities:

Business & Commercial Leadership

• Own full P&L responsibility, driving sales, profitability, and boutique performance in line with regional targets
• Define and implement local strategies that reflect both market insights and global brand vision
• Monitor commercial KPIs, drive continuous improvement, and seize new business opportunities within the luxury retail landscape

Client Experience & Relationship Building

• Set the benchmark for exceptional service delivery, ensuring a seamless, personalised experience for each client
• Build and nurture relationships with VIP clients, social figures, and HNWIs, deepening engagement and enhancing retention
• Lead the boutique team in executing clienteling strategies and personalised outreach to elevate the overall customer journey

Leadership & People Management

• Inspire, develop, and lead a team of luxury retail professionals—fostering a culture of excellence, accountability, and passion
• Manage recruitment, onboarding, and performance reviews while identifying and nurturing top talent
• Create a motivating environment that reflects the brand’s values, culture, and high standards

Operational Excellence

• Ensure full compliance with all brand procedures, including inventory management, stock control, visual merchandising, and operational reporting
• Maintain a flawless boutique environment, both Front of House (FOH) and Back of House (BOH), in line with global guidelines
• Collaborate with regional teams to support CRM, marketing, visual, and HR functions

Brand Representation

• Act as a true brand ambassador—representing the maison with sophistication at the store level and high-profile events
• Cultivate meaningful partnerships with external stakeholders, stylists, and influencers within the region

Candidate Profile:

• Minimum of 10 years’ experience in luxury retail, with at least 3–5 years in a senior boutique leadership role
• Proven track record of driving commercial performance in high-end fashion, accessories, or fine jewellery
• Deep understanding of Middle Eastern clientele and luxury service expectations
• Strong leadership skills with experience managing and developing high-performing, customer-focused teams
• Impeccable presentation, communication, and interpersonal skills
• Highly analytical and results-oriented with strong commercial acumen