General Manager Hotel Indigo Riyadh - King Fahad Road

Role Purpose

As a General Manager, you will manage the day-to-day leadership and direction of the hotel, maximising sales and revenue and driving financial returns. You’ll take ownership of the development of your team, execute brand standards, and build awareness of the hotel and brand within the local area.

Key Accountabilities

People

• Develop programmes and initiatives to increase team engagement aligned with the hotel’s service philosophy.
• Implement and monitor team member succession plans to ensure future bench strength.
• Establish performance and development goals for team members, providing mentoring, coaching, and regular feedback to enhance performance.
• Oversee HR-related actions in accordance with company policies.

Guest Experience

• Maintain compliance with all brand and service standards, demonstrating brand citizenship.
• Drive improvements in guest satisfaction goals.
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Engage with guests—solicit feedback and build relationships.

Financial

• Prepare annual plans for capital expenditure, cash flow, and sales & marketing to accurately forecast budgets.
• Analyze financial data to drive revenue, profitability, and return on investment.
• Utilize distribution channels and technology platforms to increase revenue and market share.
• Lead capital planning and asset management initiatives, working with owners to maintain or improve the property’s market position.

Responsible Business

• Ensure a safe and secure environment for guests, colleagues, and assets.
• Act as a public relations representative to raise awareness of the hotel and brand in the local community.
• Encourage team involvement in community organizations and activities.
• Develop and implement environmentally conscious action plans to reduce the hotel’s carbon footprint.
• Perform other duties as assigned; may serve as manager on duty.

Key Skills & Experiences

• Bachelor’s degree or higher in Hotel Administration, Business Administration, or equivalent.
• Five to ten years of hotel management experience or equivalent combination of education and experience.
• Experience requirements may vary based on the size and complexity of the operation.
• Fluent in English; additional languages preferred.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good—making our guests and colleagues feel welcome, cared for, recognized, and respected worldwide. Want to be part of the journey?