General Manager Hotel Indigo Riyadh - King Fahad Road

# General Manager Hotel Indigo Riyadh - King Fahad Road

Hotel Brand:

Hotel Indigo

Location:

Saudi Arabia, Riyadh

Hotel:

Riyadh King Fahd Road (RUHFH), Plot No 100 & 101

Job number:

144415

Role Purpose

As General Manager, you will manage the day-to-day leadership and direction of the hotel, maximising sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards, and build awareness of the hotel and brand within the local area.

Key Accountabilities

1. People: Develop programmes and initiatives to increase team engagement aligned with the hotel’s service philosophy. Develop, implement, and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching, and regular feedback to enhance performance. Oversee HR-related actions in accordance with company rules and policies.
2. Guest Experience: Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Engage with guests to gather feedback and build relationships.
3. Financial: Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets. Analyze financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market position.
4. Responsible Business: Ensure a safe and secure environment for guests, colleagues, and hotel assets. Act as a public relations representative to raise awareness of the hotel and brand in the local community. Drive team member involvement in community organizations, activities, and businesses. Develop and execute action plans to reduce the hotel’s carbon footprint. Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

Bachelor’s degree or higher in Hotel Administration, Business Administration, or equivalent. Five to ten years of prior hotel management experience, or an equivalent combination of education and experience. Experience may vary based on the size and complexity of the operation. Must speak fluent English; other languages are preferred.

Who we are

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighborhood. With over 150 properties worldwide, we seek individuals who can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story to inspire new ones.