General Manager - Holiday Inn Riyadh Meydan

Role Purpose

As General Manager of Holiday Inn Riyadh Meydan, you will manage the day-to-day leadership and direction of the hotel, maximising sales and revenue and driving financial returns. You will take ownership of staff development, execute brand standards, and build awareness of the hotel and brand locally.

Key Accountabilities

People

• Develop programmes and initiatives to increase team engagement aligned with the hotel's service philosophy.
• Implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals, providing mentoring, coaching, and feedback to enhance performance.
• Oversee HR actions in accordance with company policies.

Guest Experience

• Maintain compliance with brand and service standards, demonstrating brand citizenship.
• Drive improvements in guest satisfaction.
• Collaborate with staff to establish services and programmes that meet or exceed guest expectations.
• Engage with guests to gather feedback and build relationships.

Financial

• Prepare annual budgets including capital, cash flow, and sales & marketing plans.
• Analyze financials to drive revenue, profitability, and ROI.
• Utilize distribution channels and technology to maximize market share.
• Lead capital plans and asset management, working with owners to maintain or improve market position.

Responsible Business

• Ensure safety and security for guests, staff, and assets.
• Act as a public relations ambassador to promote the hotel and brand locally.
• Encourage team involvement in community activities.
• Develop environmentally-conscious action plans to reduce the hotel's carbon footprint.
• Perform additional duties as assigned, including serving as manager on duty.

Key Skills & Experiences

• Bachelor's degree or higher in Hotel Administration, Business Administration, or equivalent.
• Five to ten years of hotel management experience or equivalent.
• Experience requirements may vary based on hotel size and complexity.
• Fluent in English; additional languages preferred.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling for business or leisure. At Holiday Inn, we thrive on making our guests' stays brighter and helping them create lasting memories. Since 1952, we've been on our journey of hospitality.

If you can help our guests enjoy the brighter side of travel, we'd love to welcome you to the Holiday Inn family. If you don’t meet every requirement but believe you're a great fit, apply today and start your journey with us!