General Manager – Food & Beverage (Coffee, Ice Cream)

confidential; Jeddah; On-site; USD 120,000 - 180,000; Full time

Job summary

A leading company in the Food & Beverage sector is seeking an experienced General Manager to oversee operations specializing in coffee and ice cream. The ideal candidate will have a substantial background in F&B leadership, capable of driving business growth and ensuring operational excellence. This critical role involves strategic planning, team leadership, and effective brand management, aimed at enhancing customer experiences and profitability.

Qualifications

• Minimum 10 years of progressive experience in the F&B industry.
• Proven leadership in managing multi-location operations.
• Strong understanding of P&L management, budgeting, and financial analysis.

Responsibilities

• Develop and implement strategies to drive revenue and expand market presence.
• Oversee daily operations ensuring service consistency and quality control.
• Prepare and manage budgets to ensure cost-efficiency and profitability.

Skills

Leadership

Communication

Customer-centric mindset

Financial planning

Problem-solving

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Job description

Job Title: General Manager – Food & Beverage (Coffee, Ice Cream)

Location: Jeddah, Saudi Arabia

Role Summary:

We are seeking an experienced and results-driven General Manager to lead the operations, strategy, and profitability of our Food & Beverage division, specializing in coffee, ice cream, and gelato. The ideal candidate will have a strong background in F&B leadership, with a proven track record in business development, multi-unit operations, and delivering exceptional customer experiences. This role is critical in shaping the future growth and operational excellence of the brand.

Key Responsibilities:

Strategic Leadership & Business Growth

• Develop and implement strategies to drive revenue and expand market presence.
• Identify and evaluate opportunities for new outlets, partnerships, and regional expansion.
• Stay ahead of market trends and evolving consumer preferences to adapt offerings accordingly.

Operations Management

• Oversee daily operations across all branches, ensuring service consistency and quality control.
• Establish and maintain SOPs for service, product quality, hygiene, and operational efficiency.
• Optimize supply chain, inventory management, and vendor performance.

Financial Management

• Prepare, manage, and monitor budgets to ensure cost-efficiency and profitability.
• Analyze financial reports, sales trends, and KPIs to guide strategic decisions.
• Drive revenue through effective pricing, menu innovation, and promotional activities.

Team Leadership & Human Resource Development

• Lead recruitment, training, and development of staff including baristas, chefs, and service teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Implement performance appraisal systems and employee retention programs.

Quality Assurance & Customer Experience

• Maintain compliance with food safety and hygiene standards in all outlets.
• Ensure exceptional customer service and resolve operational issues promptly.
• Use customer feedback to refine service delivery and improve guest satisfaction.

Brand Development & Marketing

• Collaborate with the marketing team to execute brand and promotional campaigns.
• Strengthen brand identity through consistent messaging and customer engagement.
• Oversee social media, customer reviews, and public perception management.

Skills

Qualifications & Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 10 years of progressive experience in the F&B industry, preferably within coffee, ice cream, or gelato sectors.
• Proven leadership in managing multi-location operations.
• Strong understanding of P&L management, budgeting, and financial analysis.
• Excellent communication, leadership, and organizational skills.
• Familiarity with food safety regulations and quality standards.

Key Competencies:

• Strategic thinking and business acumen
• Operational excellence and attention to detail
• Strong leadership and people management
• Financial planning and performance tracking
• Customer-centric mindset
• Problem-solving and adaptability