General Manager

Capella Hotels and Resorts; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dynamic General Manager to oversee the pre-opening and operations of a new hotel in Diriyah, Riyadh. This pivotal role requires a seasoned leader with a strong background in luxury hotel management, exceptional financial acumen, and a passion for delivering outstanding guest experiences. The General Manager will champion the company's culture and values, ensuring operational excellence while achieving financial performance. If you thrive in a fast-paced environment and have a proven track record in luxury hospitality, this is an exciting opportunity to make a significant impact.

Qualifications

• 10+ years of managerial experience in luxury hotels, including hotel openings.
• Experience as General Manager in an international luxury brand hotel for at least 5 years.

Responsibilities

• Lead the management team through hotel pre-opening and operations.
• Drive strategic sales, marketing, and revenue initiatives.

Skills

Leadership

Financial Acumen

Customer Satisfaction

Operational Excellence

Strategic Decision-Making

Education

Master's or Bachelor's degree in Business Administration

Degree in Hospitality Management

Job description

Position Summary

This position is based in Diriyah, Riyadh, Saudi Arabia. The General Manager will lead the management through the pre-opening and operations of the hotel.

As pre-opening General Manager, he/she will oversee the critical path to the opening, providing leadership, vision and strategic direction to drive continuous improvement in operation al standards. The role is pivotal in ensuring the hotel consistently delivers exceptional luxury service to guests while achieving long-term financial performance for both the Owners and the Hotel.

The General Manager serves as the key leader in the Guidance Team (Executive Committee) of Capella Diriyah. The General Manager will be instrumental in championing and embedding Capella culture across all levels of the hotel. This includes driving a culture of excellence, service, and engagementfostering a workplace environment where colleagues are inspired to deliver memorable guest experiences and live the values of Capella every day.

The Role

A member of the Guidance Team (Executive Committee), participates and contributes in the preparation and development of the hotel's strategic and Business Plan.

Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.

Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and colleagues.

Steer the management team in the right direction and perform at its highest optimum level, including the achievement of stated operational goals and profitability objectives.

Oversees and manages all aspects of the Hotel and ensures that all teammates adhere strictly to all policies and standard operating procedures set by the hotel and Corporate office.

Direct the development and execution of strategic sales, marketing and revenue management initiatives to maximize market positioning.

Attends owners meetings as a member of the property executive committee and provides meaning or context to the hotel's performance results and demonstrates an understanding of owner priorities and Corporate office.

Recognizes the importance Forbes standards, coordinate with Learning Manager and Quality Manager in implementing initiatives to ensure strict compliance as to deliver stellar audit performance.

Maintain an image of professional senior management to all guests, team members and the hotel. Champions high standards of services in the Company and actively works to uphold such high standards.

Talent Profile

Qualification

Master's or Bachelor's degree in Business Administration. A degree in Hospitality Management, Hotel Management or similar preferred.

Work Experience

Ten years or more of progressive managerial experience in a leading Hotel/ hotel with exposure to hotel opening project. Multiple-department experience is essential.

Must have served as General Manager in an international luxury brand hotel for at least 5 years.

Understanding of Middle East market is preferred.

Technical Skills

Business savvy leader with demonstrated financial acumen, capable of providing strong P&L results oriented financial leader.

Excellent grammatical and spoken English.

Ability to work under pressure and adapt to challenges in a dynamic environment, particularly developing locations.

Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury market.

A well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, teammate satisfaction, revenue and profit.

Strong communicator, exhibits exceptional leadership in motivating and exerting positive influences, resulting in positive relationship with colleagues.

Kindly be informed only shortlisted candidates will be notified.