General Manager

Makkah Hypermarket Saudi Arabia; Riyadh Region; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading hypermarket chain in the Riyadh Region is seeking a General Manager to oversee operations and drive business growth. The ideal candidate will have over 10 years of leadership experience, financial acumen, and the ability to manage multi-branch operations. Responsibilities include developing business strategies, financial management, and enhancing customer relations. Bilingual candidates in Arabic and English are preferred for this role.

Qualifications

• 10+ years of progressive leadership experience in retail, FMCG, or corporate management.
• Proven track record of managing multi-branch operations and achieving business growth.
• Bilingual (Arabic & English) preferred in GCC-based organizations.

Responsibilities

• Develop and implement business strategies for profitability targets.
• Oversee daily operations to ensure efficiency and compliance.
• Prepare and manage annual budgets and financial reports.
• Drive revenue growth through effective sales and marketing strategies.
• Lead and mentor department heads and senior managers.
• Ensure adherence to local laws and corporate policies.
• Maintain relationships with key clients and stakeholders.

Skills

Leadership

Financial analysis

Communication

Negotiation

Customer-centric approach

Education

Bachelor’s degree in Business Administration

Master’s degree preferred

Job description

The General Manager (GM) is responsible for overseeing the overall operations, financial performance, and strategic direction of the organization. The GM ensures smooth day-to-day operations, drives growth, enforces company policies, and aligns business performance with long-term objectives. This role requires strong leadership, financial acumen, and decision-making skills to optimize efficiency, profitability, and customer satisfaction.

Key Responsibilities

1. Strategic Leadership

• Develop and implement business strategies to achieve company goals and profitability targets.
• Align operations with corporate vision, mission, and market positioning.
• Identify new market opportunities, expansion areas, and business development initiatives.

2. Operations Management

• Oversee daily operations across all branches/departments to ensure efficiency and compliance.
• Establish and monitor operational KPIs (sales, expenses, productivity, customer satisfaction).
• Implement workflow improvements, automation, and cost-control measures.

3. Financial Management

• Prepare and manage annual budgets, forecasts, and financial performance reports.
• Ensure proper cash flow, cost control, and expense monitoring.
• Approve major purchases, contracts, and vendor agreements.
• Coordinate with finance teams to ensure compliance with tax, VAT, and audit requirements.

4. Sales & Marketing

• Drive revenue growth through effective sales, promotions, and marketing strategies.
• Build customer loyalty programs and oversee implementation of CRM solutions.
• Ensure strong market presence and competitive positioning.

5. Human Resources & Leadership

• Lead, mentor, and evaluate department heads and senior managers.
• Establish performance targets and succession planning strategies.
• Build a positive organizational culture focusing on employee motivation, training, and retention.
• Handle escalated HR matters in line with labor laws and company policies.

6. Compliance & Governance

• Ensure adherence to local laws, corporate policies, and regulatory requirements.
• Oversee risk management, legal compliance, and corporate governance matters.
• Represent the company with external stakeholders, government authorities, and auditors.

7. Customer & Stakeholder Relations

• Maintain strong relationships with key clients, suppliers, and partners.
• Oversee resolution of escalated customer complaints or disputes.
• Enhance the company’s public image and reputation..

Required Qualifications

• Bachelor’s degree in Business Administration, Management, Finance, or related field (Master’s preferred).
• 10+ years of progressive leadership experience in retail, FMCG, or corporate management.
• Proven track record of managing multi-branch operations and achieving business growth.
• Strong financial analysis, budgeting, and P&L management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Bilingual (Arabic & English) preferred in GCC-based organizations.

Key Competencies

• Strategic Thinking & Decision Making
• Leadership & People Management
• Financial Acumen & Analytical Skills
• Problem Solving & Crisis Management
• Customer-Centric Approach
• Strong Negotiation & Networking Skills

Reporting Structure

• Reports to: Board of Directors
• Direct Reports: Department Heads