General Manager

We are seeking an experienced General Manager (GM) in the catering industry who oversees all aspects of the catering operation, ensuring high-quality service, smooth logistics, and a profitable business. The GM will manage daily operations, supervise staff, coordinate with clients, and oversee the execution of events to meet customer expectations while maintaining business growth.

Key Responsibilities:

1. Leadership & Management:
   • Lead and manage the catering team, including chefs, servers, coordinators, and support staff.
   • Foster a positive and productive work environment that encourages teamwork, professional development, and high morale.
   • Develop and implement effective training programs for new and existing staff members.
   • Conduct regular performance evaluations and provide constructive feedback to staff.
2. Operations Management:
   • Oversee all operational activities of the catering service, including preparation, presentation, and delivery.
   • Ensure that catering services meet or exceed company standards for food quality, presentation, and customer service.
   • Develop schedules for staff and ensure adequate staffing levels to meet event requirements.
   • Manage the inventory and ensure the proper stock of food, beverages, equipment, and supplies.
   • Oversee the coordination of logistics for on-site events, including transportation, setup, and breakdown.
3. Customer Relations & Event Coordination:
   • Act as the primary point of contact for clients and coordinate all aspects of event planning and execution.
   • Work with clients to design and tailor catering menus according to their needs, preferences, and budget.
   • Ensure client satisfaction by promptly addressing any concerns or issues before, during, and after events.
   • Attend client meetings and ensure clear communication to define event objectives, preferences, and timelines.
4. Marketing & Business Development:
   • Collaborate with marketing teams to promote catering services, develop promotional offers, and generate new business leads.
   • Attend networking events, trade shows, and industry gatherings to build relationships with potential clients and partners.
   • Continuously evaluate market trends and competitor offerings to stay competitive and enhance the company’s catering services.
   • Develop strategies to attract new clients and expand catering opportunities in the local or regional market.
5. Reporting & Administrative Duties:
   • Prepare reports on sales, budgets, customer feedback, and event performance for senior management.
   • Handle contracts, invoices, and billing procedures for clients.
   • Maintain accurate records of catering services, client agreements, and financial transactions.

Qualifications & Skills

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• Minimum of 5-7 years of experience in the catering industry, with at least 3 years in a managerial role.
• Strong knowledge of catering operations, event planning, and food service logistics.
• Proven leadership, team-building, and interpersonal communication skills.
• Experience with financial management, budgeting, and cost control.
• Strong customer service and client relationship management skills.
• Ability to work in a fast-paced environment, manage multiple tasks, and solve problems effectively.
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of health and safety standards in the food service industry.
• Proficient in Microsoft Office Suite and catering management software.