GDO Engineer

Saudi Xerox; Al Khobar; On-site; SAR 40,000 - 60,000; Full time

Job summary

A regional technology service provider in Al Khobar seeks a dedicated technician to oversee maintenance and supervision of machines. The ideal candidate will have an engineering degree and 2-3 years of experience, focusing on customer satisfaction and timely service delivery. Role includes monitoring machine performance, fixing malfunctions, and managing customer needs effectively.

Qualifications

• Proven experience in managing machine maintenance effectively.
• Strong customer service orientation is essential.
• Technical skills to troubleshoot machine issues.

Responsibilities

• Monitor machine performance using company tools.
• Fix machine malfunctions to ensure service continuity.
• Manage consumables and provide timely customer support.

Skills

Maintenance expertise

Customer service skills

Technical troubleshooting

Education

Engineering bachelor's degree

Job description

Overview

Role Purpose: Handle all site activities including maintenance and supervision.

Responsibilities

• Monitor machine performance via Xerox monitoring tools. Fix all machines malfunctions. Consumables management. Meet customer urgent needs. Support in machines connectivity to customer network.
• Deliver machines meter reading on time.
• Review & deliver invoices and provide customer acknowledgement. Follow up on payment.
• Assure maximum customer satisfaction level.
• Maintain and assure high service level for all machines to avoid unnecessary cost in spares and consumables. Immediate address for any consumables/spares bleeding.

Education & Certifications

Engineering bachelor’s degree/equivalent degree.

Required Experience

2-3 years’ experience.