Front Office Supervisor (Locals Only)

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

As a Front office Team Leader, you will play a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:

1. Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment.
2. Oversee daily front office operations, ensuring efficient check-in and check-out processes.
3. Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally.
4. Collaborate with other departments to ensure seamless guest experiences throughout their stay.
5. Train and mentor front office staff, promoting their professional development and enhancing team performance.
6. Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas.
7. Manage shift schedules and allocate tasks effectively to maximise team productivity.
8. Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions.
9. Implement and maintain standard operating procedures for front office operations.
10. Assist in managing the department's KPI's and achieving financial targets.
11. Stay updated on local events and attractions to provide knowledgeable recommendations to guests.

Qualifications

• Proven experience in a front office or reception role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service orientation with a friendly and professional demeanor.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and ability to make decisions under pressure.
• Exceptional communication and interpersonal skills.
• Detail-oriented with a focus on accuracy and quality.
• Flexibility to work various shifts, including weekends and holidays.
• Ability to stand for extended periods and assist with luggage if required.